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PRODUCT VERSION
Plesk 10.0.4
OPERATING SYSTEM
Debian 6.0.4
ARCHITECTURE
x86_64
PROBLEM DESCRIPTION
After shutting down the system to add a router to the network, we rebooted the system and the website no longer displays. We are only getting the default apache test page, and not our website which is store in /var/www/vhosts/suprtech.com.
STEPS TO REPRODUCE
browsing to our domain name returns the default test page for apache (not the default plesk page)
EXPECTED RESULT
Browsing to our domain main should bring up our website
ANY ADDITIONAL INFORMATION
Upon adding a router, instead of the server using the external IP directly, it now gets a local IP from with in the router, we have gone through and set necessary files /etc/resolv.conf, /etc/hosts, and /etc/network/interfaces to reflect the server pulling the local IP address of 192.168.1.7 netmask 255.255.255.0 and gateway 192.168.1.1 from the router. The external IP address has remained the same, the only difference now is instead of the line being ran directly to the server, it passes through a network router first. Also in the router the necessary ports have been set to go to the local IP address of the server.
This is an issue that we have been working on for three days to resolve and we have went through several KB articles and various forum posts and have not been able to find a solution. We get our Plesk license on a month to month basis directly from Plesk, but when we try to use phone support or the support ticket system we either get nothing but a busy signal or we are told that support for our plesk license has expired.
We would really APPRECIATE some SUPPORT on getting this issue solved because we love the features that are in plesk panel and we do not want to have to look for an alternative.
Kind Regards,
Juston Griggs
Technical Admin
suprtech Services LLC
Plesk 10.0.4
OPERATING SYSTEM
Debian 6.0.4
ARCHITECTURE
x86_64
PROBLEM DESCRIPTION
After shutting down the system to add a router to the network, we rebooted the system and the website no longer displays. We are only getting the default apache test page, and not our website which is store in /var/www/vhosts/suprtech.com.
STEPS TO REPRODUCE
browsing to our domain name returns the default test page for apache (not the default plesk page)
EXPECTED RESULT
Browsing to our domain main should bring up our website
ANY ADDITIONAL INFORMATION
Upon adding a router, instead of the server using the external IP directly, it now gets a local IP from with in the router, we have gone through and set necessary files /etc/resolv.conf, /etc/hosts, and /etc/network/interfaces to reflect the server pulling the local IP address of 192.168.1.7 netmask 255.255.255.0 and gateway 192.168.1.1 from the router. The external IP address has remained the same, the only difference now is instead of the line being ran directly to the server, it passes through a network router first. Also in the router the necessary ports have been set to go to the local IP address of the server.
This is an issue that we have been working on for three days to resolve and we have went through several KB articles and various forum posts and have not been able to find a solution. We get our Plesk license on a month to month basis directly from Plesk, but when we try to use phone support or the support ticket system we either get nothing but a busy signal or we are told that support for our plesk license has expired.
We would really APPRECIATE some SUPPORT on getting this issue solved because we love the features that are in plesk panel and we do not want to have to look for an alternative.
Kind Regards,
Juston Griggs
Technical Admin
suprtech Services LLC
