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Website not Displayable

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by JustonG, May 25, 2012.

  1. JustonG

    JustonG Basic Pleskian

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    PRODUCT VERSION
    Plesk 10.0.4

    OPERATING SYSTEM
    Debian 6.0.4

    ARCHITECTURE
    x86_64

    PROBLEM DESCRIPTION
    After shutting down the system to add a router to the network, we rebooted the system and the website no longer displays. We are only getting the default apache test page, and not our website which is store in /var/www/vhosts/suprtech.com.

    STEPS TO REPRODUCE
    browsing to our domain name returns the default test page for apache (not the default plesk page)

    EXPECTED RESULT
    Browsing to our domain main should bring up our website

    ANY ADDITIONAL INFORMATION

    Upon adding a router, instead of the server using the external IP directly, it now gets a local IP from with in the router, we have gone through and set necessary files /etc/resolv.conf, /etc/hosts, and /etc/network/interfaces to reflect the server pulling the local IP address of 192.168.1.7 netmask 255.255.255.0 and gateway 192.168.1.1 from the router. The external IP address has remained the same, the only difference now is instead of the line being ran directly to the server, it passes through a network router first. Also in the router the necessary ports have been set to go to the local IP address of the server.

    This is an issue that we have been working on for three days to resolve and we have went through several KB articles and various forum posts and have not been able to find a solution. We get our Plesk license on a month to month basis directly from Plesk, but when we try to use phone support or the support ticket system we either get nothing but a busy signal or we are told that support for our plesk license has expired.

    We would really APPRECIATE some SUPPORT on getting this issue solved because we love the features that are in plesk panel and we do not want to have to look for an alternative.

    Kind Regards,
    Juston Griggs
    Technical Admin
    suprtech Services LLC
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Oct 27, 2009
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    Location:
    Novosibirsk, Russia
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