Resolved Website preview image not working in "Websites & Domains"

[Redsector]

Server operating system version

Linux 5.15.0-1050-aws x86_64

Plesk version and microupdate number

18.0.57 Update #1

Hello there,
after updating to Plesk Obsidian 18.0.57 (and Plesk Obsidian 18.0.57 Update #1) the little image preview of the homepage of the website is not showing anymore.
There is a perpetual spinning circle.
Interestingly on the "wordpress toolkit" it does kinda work (it require a manual update of the image).

I've tried 2 different plesk servers and browsers, so I suppose it's a bug.

 

[Peter Debik]

Do you have a section "[screenshotService]" in your panel.ini file? If so, could you please remove it?

 

[Redsector]

Hello Peter,
I have not that section in any of the 3 Plesk servers I have now updated to 18.0.57 Update #1

 

[Redsector]

To add more info, as I digged your tip:
I get the screenshots also on the "seo" pugin., but I see no "update" option for the image and no website requests.
When I refresh the screenshot on the "wordpress" plugin I get 2 calls on the website
When I open the "website $ Domains" view I see no activity on the website at all.
There is a log I can check for activity while generating this screenshot?

 

[Alfonzo12]

We got the same problem with the website preview. I tried to check the panel.ini, but there is no file. Only a panel.ini.sample at psa/admin/conf. Server are running normal, only the preview problem.

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[pschneider1968]

Yep, I just noticed that I have the same issue...
It used to work with 18.0.56. Now with 18.0.57 Update#1 not anymore...

 

[mizar]

Hello,

We plan to address this issue in next Plesk 18.0.57 update. Issue id for the reference is PPPM-14221. Thanks for the report!

 

[Peter Debik]

Fixed in Plesk 18.0.57 #2, published Novemberr 29th, 2023.

 

[pschneider1968]

I can confirm that with Update#2, the preview feature in the domain overview works again!