Issue {WEBSPACEROOT} is the wrong directory. How do we fix this?

[MHC_1]

Server operating system version

Alma Linux 9.7

Plesk version and microupdate number

Plesk obsidian 18.0.76#3

In the PHP Setting page on the Plesk domain account it shows the following:



With open_basedir set as per Plesk Documentation: https://support.plesk.com/hc/en-us/...h-to-the-open-basedir-option-for-Plesk-domain

BUT the cronjob in this account dumps errors to the following location:

/var/www/vhosts/account-one.co.uk/error_log83.log

[20-Mar-2026 10:29:45 Europe/London] PHP Warning: error_log(): open_basedir restriction in effect. File(/var/www/vhosts/account-one.co.uk/error/cron_reports.txt) is not within the allowed path(s): (/var/www/vhosts/another-account.co.uk/:/tmp/:/usr/local/lib/php/) in /var/www/vhosts/account-one.co.uk/cronz/calProcessing.php on line 20

The CalProcessing.php file shows this:

$sdr = "/var/www/vhosts/account-one.co.uk/public_html";
$errorLog = "/var/www/vhosts/account-one.co.uk/error/cron_reports.txt";
require "class.dbxlink.inc.php";

error_log("error reported ok", 3, $errorLog); //line 20

How do we get Cron Jobs to correctly identify the specific account directory? Why doesn't {WEBSPACEROOT} as per the Plesk Documentation work?!

There is no commonality between account-one.co.uk and another-account.co.uk , they're not in the same subscription, not in the same owner. Nothing.

 

[Kaspar]

Unfortunately (and frustratingly) Plesk doesn't load the domain specific PHP configuration when executing Cron Jobs.

I posted a possible workaround for this scenario here.

 

[MHC_1]

Unfortunately (and frustratingly) Plesk doesn't load the domain specific PHP configuration when executing Cron Jobs.

I posted a possible workaround for this scenario here.

Ok, Thank you. I'll see what I can do with that, thank you @Kaspar .

However, I am still unclear how the cron job plesk runs specifically references another domain?!?! I've looked in the /etc/php.ini file which says:

open_basedir = /var/www/vhosts/account-one.co.uk/:tmp/:/usr/local/lib/php/

Which is correct.


Still very confused why PHP for the cronjob is referencing another account.

 

[Raul A.]

Where did you create the task? In the domain Schedule task page or in Tools & Settings? In Tools & Settings (/admin/scheduler/add-task) you also need to specify the correct system user.

How is the cron task configured? Run a command, Fetch a URL or Run a PHP script?

 

[MHC_1]

Where did you create the task? In the domain Schedule task page or in Tools & Settings? In Tools & Settings (/admin/scheduler/add-task) you also need to specify the correct system user.

How is the cron task configured? Run a command, Fetch a URL or Run a PHP script?

The task is set in the Domain Scheduled Tasks Scheduler. It is set as a "PHP Script" with the script and Cron job timing specified.

 

[Raul A.]

Is an SSH access shell, like /bin/bash, set for the system user?

 

[MHC_1]

Is an SSH access shell, like /bin/bash, set for the system user?

Yes

 

[Kaspar]

You'll have to choose the "Run a command" task type for the cron job, and call PHP to run your script that way. For example with the following command:

/opt/plesk/php/8.3/bin/php -c /var/www/vhosts/system/account-one.co.uk/etc/php.ini /var/www/vhosts/system/account-one.co.uk/cronz/calProcessing.php

 

[MHC_1]

You'll have to choose the "Run a command" task type for the cron job, and call PHP to run your script that way. For example with the following command:

/opt/plesk/php/8.3/bin/php -c /var/www/vhosts/system/account-one.co.uk/etc/php.ini /var/www/vhosts/system/account-one.co.uk/cronz/calProcessing.php

I have tried this but now get no response (either success or failure) from the cron or the script. There are no errors visible or in logs that I can see.

 

[Raul A.]

Your PHP script is not in /var/www/vhosts/system. Only the website php.ini.

/opt/plesk/php/8.3/bin/php -c /var/www/vhosts/system/account-one.co.uk/etc/php.ini /var/www/vhosts/account-one.co.uk/cronz/calProcessing.php