Thanks Brainwrap,
A few other gripes:
--Domain aliases are buried away; in 8.x, from the home screen, it's Domains > Control Panel > Domain Aliases. In 10.x, it's Domains > Control Panel > Websites & Domains > Show Advanced Operations > Domain Aliases.
Good point. We are working on moving them into common area and be more "integrated".
I'm not even sure what the point of having "Advanced Operations" and, similarly, "Show More Resources" in the Service Plans panels are needed for; why not just list things like domain aliases and web users in with the other fields? I know the idea is to declutter the interface of less-used stuff for users, but this also makes it too easy to completely forget that those options are even there, and requires an extra click every time we need to view that info (how about an "always open" option in the settings, if there isn't one there already?)
For "Advanced Operations" we'll be looking for a design showing controls in more "compact" form rather than completely hidden. That shall help not forget of these operations while yet not cluttering the screen.
For "Show more resources" the story is different - in Service Plan they mainly represent restrictions kept for compatibility purposes, they are seen as something very rare to change or very rarely required. Perhaps if open/close was remembered state (once open - always open until closed at another visit), it might have been less of a problem. If there in the hidden area any limit/permission you really need to see/tune frequently?
--I also don't like the way that Email aliases are handled. In 8.x, I could just click "Show Aliases", they'd all be listed in a nice neat column beneath the master accounts, and I could check off ones to delete. In 10.x, they're listed...but in a confusing comma-separated list, and you have to click a separate tab to edit them. Even then, you can only delete one at a time.
Well, in 10.x you click remove on each alias and then click OK, in 8.x you click checkbox for each alias and then click "Remove". It is the same number of clicks in both versions. Does the need to go to another tab brings so much inconvenience alone?
--The Migration Manager in 8.x would x-out/gray-out domains or clients that you'd already migrated over from a particular server; in 10.x it gives no indication of which ones you've already migrated, so you have to jot it down to remember.
Thanks. Will check whether it can be restored.
--In User Roles, for some reason "Accountant" is always included by default, and there's no way of deleting it even if there's no "Accountant"? For that matter, the whole "User Roles" function is rather confusing--I have contacts migrated over from 8.x who show up as both Mail users, Owners *and* Domain Administrators. I'm guessing a lot of this confusion is connected to the migration system trying to convert the old domains, but it's still confusing for me.
Do you mean a User is shown in several groups at the same time?
--In the Service Plan options (as well as other hosting editing options), the MB/GB/TB drop-downs seem to change randomly; I've had a few cases where I'm quite certain I set it to 400 MB, for instance, but when I save the setting it shows up as 400 GB. Going back into edit mode and changing this back fixes it, but it's still disturbing and annoying.
Strange, never noticed that. Will try to catch it and fix. Are you sure it cannot be a result of browser "autocomplete" tricks?
--I know that SiteBuilder can be set to zero, but I don't see how to make this completely, totally invisible to the end user in any way (or how to completely uninstall it, for that matter, in a way that makes no reference to it whatsoever).
Specifically - which references for Sitebuilder you see when it is set to zero? Screenshot will be very useful!
Thanks for all the feedback (both things you liked and didn't like). Surely improving the Plesk will continue.
Regards
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