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Issue WordPress - Broken instance on domain

Discussion in 'Plesk Onyx for Linux' started by HoracioS, Dec 5, 2017.

  1. HoracioS

    HoracioS Regular Pleskian

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    Hello, I'm experiencing problems with a Wordpress site. The home shows nothing and I can only see this on error log:

    [Tue Dec 05 13:35:28.393431 2017] [fcgid:warn] [pid 30513:tid 140352015038208] [client 190.115.219.18:33861] mod_fcgid: stderr: PHP Fatal error: Cannot redeclare get_shortcut_link() (previously declared in /var/www/vhosts/xxxx.com.ar/httpdocs/es/wp-includes/link-template.php:2906) in /var/www/vhosts/xxxx.com.ar/httpdocs/es/wp-includes/deprecated.php on line 3899

    Please help.

    Best regards,
    Horacio
     
  2. Peter Debik

    Peter Debik Golden Pleskian Plesk Guru

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    It seems that your Wordpress contains an error. This does not look like a Plesk error. Maybe it helps to temporarily remove deprecated.php from the file system, but only guessing.
     
  3. HoracioS

    HoracioS Regular Pleskian

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    Removing deprecated.php not help... :(
     
  4. Tomek

    Tomek Basic Pleskian

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    Maybe one of the plugins is the cause of the problem. Try to disable all plugins and let me know
    it helped or not.
     
  5. HoracioS

    HoracioS Regular Pleskian

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    Nope, doesn't help rename plugins
     
  6. Tomek

    Tomek Basic Pleskian

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    Download Wordpress from worpress.org and upload it to the server replacing the files. This should help.

    What are you doing before it happened if I can ask? :)
     
    Last edited: Dec 5, 2017
  7. trialotto

    trialotto Golden Pleskian Plesk Guru

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    @HoracioS

    The suggestion by @Tomek is the first step to take.

    However, you should just login into the WP Panel and re-install the WordPress package from there: just go to "Dashboard > Updates > Re-install now (button click)".

    First save a backup of the domain, before doing so. A small tip: create a separate mysql dump of the database AND save the wp-config file separately (to keep customizations).

    That should be all there is to it.

    Hope it helps.

    Regards......
     
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