Issue WordPress Toolkit shows list of admin users but can't update as says user doesn't exist

[MHC_1]

Server operating system version

aalmalinux 9

Plesk version and microupdate number

18

WordPress Toolkit shows admin users, but it can't update them. Says can't find them despite them existing.

WordPress toolkit can't log in to the Wordpress dashboard (presents the setup dialogue as below instead).

The SQL data for the _users and _usermeta tables both appear correct in PhpMyAdmin




How can I resolve this? I have tried to clear the WP toolkit cache for this ( as per site https://support.plesk.com/hc/en-us/articles/12377346626071-How-to-clear-WordPress-cache-in-Plesk ) but makes no change.

 

[scsa20]

If possible log in directly into Plesk and make sure it has the administrator role. As another test you can also remove all other roles that account has and retry and see what happens.