Workarounds

[IgorG]

New available workarouns for Windows Plesk will be published here.

Note, these workarounds have not been tested enough, therefore remember that you use them at own risk!

I will be very grateful, if you send me responses to PM if it has really helped you.

 

[IgorG]

Incorrect CGI handlers for virtual directories

Plesk 9.2.1 on Windows 2008

Incorrect CGI handlers for virtual directories. It works fine on Windows 2003.

Steps to reproduce:

1. Create new domain with physical hosting
2. Enable PHP support as FastCGI
3. Create new virtual directory
4. Go to IIS and we see that PHP on the domain level is setup as FastCGI. But PHP on the virtual directory is CGI only.

Solution:

http://kb.odin.com/en/7088

 

[IgorG]

Client cannot be restored

Plesk 9.2.1 on Windows 2003

Error like:

"%plesk_dir%\bin\pleskrestore" --restore c:\lltest.backup -level clients -filter list:lltest -verbose -debug

Backup file has wrong signature for this server
<?xml version="1.0"?>
<execution-result status="success"/>

Solution:

http://kb.odin.com/en/8192

 

[IgorG]

Bind DNS zone is not updated when SRV record is present

Plesk 9.2.1

If SRV record is present in the zone, DNS zone is not updated with error:

Error: Incorrect DNS record values were specified.

Solution:

http://kb.odin.com/en/7089

 

[IgorG]

Backup failure with "Version string portion was too short or too long"

Plesk 9.2.1 on W2k8

Backup task fails with the following error message in migration.result

<?xml version="1.0" encoding="utf-8"?>
<execution-result status="warnings">
<object name="backup" type="backupowner">
<message code="ArgumentException" severity="error">Version string portion was too short or too long.</message>
</object>
</execution-result>

Solution:

http://kb.odin.com/en/7090

 

[IgorG]

Remove all reference to the mail and applications links in the PPP 9 interface

Plesk 9.2.2 for Unix and for Windows.

http://kb.odin.com/en/7095

 

[IgorG]

Plesk does not form correct soa record in case of special symbols in hostmaster email

Plesk 9.2.x

Plesk does not form correct soa record in case of special symbols (dot, underscore, etc) in hostmaster email (for named)

Solution:

http://kb.odin.com/en/7091

 

[IgorG]

Background images are displayed incorrectly in Plesk GUI

Plesk 9.x

Background images "upload directory" and "upload file" are displayed incorrectly in Plesk GUI

Log in the panel
Select XP.Silver skin
Select any domain
Select filemanager
Select httpdocs dir

Two icons for "upload directory" and "upload file" are distorted

Solution:

http://kb.odin.com/en/6799

 

[IgorG]

Deny access for the FTP users to the domain logs directory

How to deny access for the FTP users to the domain logs directory by FTP and from the Plesk file manager.

Solution:

http://kb.odin.com/en/7093

 

[IgorG]

FTP user won't be able to browse to the httpdocs folder

Plesk 9.2.1-9.2.2

Create an additional FTP user for a domain leaving the default Home directory /httpdocs. After the user is created change the Home directory to / and save this change. Now if you try to login as this user with FTP you won't be able to browse to the httpdocs folder.

Solution:

http://kb.odin.com/en/7094

 

[IgorG]

Spamassassin does not tag URIBL

Plesk 8.6.0.5

Spamassassin doesn't tag any URIBL findings in messages, "Switch on spam protection based on DNS blackhole lists" checkbox is selected in Parallels Plesk Panel > Server > Mail > Preferences though

Solution:

http://kb.odin.com/en/7990

 

[IgorG]

It is not possible to create domain and alias with the same name

Plesk 9.2.x

It is not possible to create domain and alias with the same name.
Plesk will not allow to create domain and alias with the same name, it will show you error 'domain with such name already exists'.
There is usecase, when such ability is useful: client what domain names dom1.com, dom2.com to share the same web data, but to have separate mail services so:

http://dom1.com http://dom2.com points to the same virtualhost but
[email protected] and [email protected] are different mailboxes

Solution:

http://kb.odin.com/en/7991

 

[IgorG]

Migration agent returns incorrect IP of source server

Plesk 9.2.1

Following error during migration process:

Error: Network connection failed. Cannot connect to Plesk Migration Agent on the remote host.

Solution:

http://kb.odin.com/en/8193

 

[IgorG]

Plesk Reconfigurator fails on "Repair Plesk Installation [ONLY] Plesk Server Accounts

Plesk 9.2.1 w2k8 only

Run Plesk Reconfigurator, select "Repair Plesk Installation", make selection for "Plesk Server Accounts" only (uncheck all others).

It fails with "Exception from HRESULT: 0x800708AD"


Solution:

http://kb.odin.com/en/8194

 

[IgorG]

statistics.exe does not generate awstats for particular domain

Plesk 9.2.x w2k8

statistics.exe does not generate awstats for particular domain. According to the logs, statistics.exe does not execute awstats.pl for some domains. (However it does so for others).

Solution:

http://kb.odin.com/en/8199
http://kb.odin.com/en/8200

 

[IgorG]

Plesk changes PHP handler in domain web.config from FastCgiModule to CgiModule

Plesk 8.6

Plesk changes PHP handler in domain web.config from FastCgiModule to CgiModule during operations with web directories.

Solution:

http://kb.odin.com/en/8201

 

[IgorG]

API returns incorrect values for <client-template> request

Plesk 8.6.0.5

API request <client-template> returns incorrect value "max_db" if Maximum number of MySQL databases equals 0 in Plesk control panel.

Server > Clients>Client Account Templates> Template Client > Maximum number of MySQL databases equals 0

Request to database:

Select * from [tmpldata] where tmpl_id=1 and element="max_db"
max_db=0

then run the request

<?xml version="1.0" encoding="UTF-8"?>
<packet version="1.4.2.0">
<client-template><get><filter/><limits/><permissions/><ip-pool/><preferences/></get></client-template>
</packet>

With incorrect response:

C:\Documents and Settings\Administrator\Desktop>"C:\Documents and Settings\
istrator\Desktop\PleskApiRpcClient.exe" localhost admin setup 1.4.2.0 api.xml
<?xml version="1.0" encoding="UTF-8"?>
<packet version="1.4.2.0">
<client-template>
<get>
<result>
<status>ok</status>
<id>1</id>
<name>support</name>
<limits>
<max_db>-1</max_db>
</limits>

Solution:

http://kb.odin.com/en/8202

 

[IgorG]

Unable to open any feature in Inetmgr for domain

Plesk 9.2.1 w2k8

When try to open any feature in IIS Manager for the particular website - it shows an error like:

Details:
Filename:
\\?\c:\windows\system32\inetsrv\applicationHost.config
Error:

Solution:

http://kb.odin.com/en/8211

 

[IgorG]

MSSQL databases are not counted in DB column (Domains > View Statistics)

Plesk 9.2.x

In the Domains > View Statistics there is a 'DB' column. It doesn't count MS SQL databases

Solution:

http://kb.odin.com/en/8219

 

[IgorG]

Cannot view statistics for subdomains

Plesk 9.2.1

Cannot view statistics for subdomains because of incorrect links to their report files.

Solution:

http://kb.odin.com/en/8220