Wrong calculation and notification while using service plan add-on

[Webbenny]

Hello,

maybe this is not a bug, but a poor side-effect, that confuses customers.

Steps to reproduce:

• create a service plan with 1 GB of space and a notification, when 1 GB is reached.
• add an add-on with 5 GB of space
• copy 1.2 GB files to that webspace

Behavior:

• the user gets a noification mail, that he has reached his limits, but curiously that he has 83% free space left.
• my customers asking me: Why do I get this notification, if there is still 5 GB of free space?!

Expected behavior:

• when an add-on is added to the subscription, the notification limit must consider this add-on limits.

Possible solutions:

1. the notification limit is calculated by the notification limit + the add-on space
2. the add-on gets an own notification-limit field, which is totaled with the service plan value.

Regards Benjamin

 

[ipilipenko]

Hello,

We need to check it directly on your server. So, please create a ticket for us.
You can do it using the following link https://cscontact.plesk.com/form/32/?Product=Plesk

Regards

 

[Webbenny]

Thanks for your reply. I tried to do so, but the form returns "No valid support code given" (in German: "Kein gültiger Support-Code angegeben").
I've a cloud server at HostEurope, so what can I do?

 

[IgorG]

so what can I do?

Ask support from your provider HostEurope, I think. They will redirect your request to Plesk support if necessary.