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Wrong calculation and notification while using service plan add-on

Webbenny

Basic Pleskian
Hello,

maybe this is not a bug, but a poor side-effect, that confuses customers.

Steps to reproduce:
  • create a service plan with 1 GB of space and a notification, when 1 GB is reached.
  • add an add-on with 5 GB of space
  • copy 1.2 GB files to that webspace
Behavior:
  • the user gets a noification mail, that he has reached his limits, but curiously that he has 83% free space left.
  • my customers asking me: Why do I get this notification, if there is still 5 GB of free space?!
Expected behavior:
  • when an add-on is added to the subscription, the notification limit must consider this add-on limits.
Possible solutions:
  1. the notification limit is calculated by the notification limit + the add-on space
  2. the add-on gets an own notification-limit field, which is totaled with the service plan value.
Regards Benjamin
 
Thanks for your reply. I tried to do so, but the form returns "No valid support code given" (in German: "Kein gültiger Support-Code angegeben").
I've a cloud server at HostEurope, so what can I do?
 
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