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Guest
We have some users who are experiencing major problems with webmail (horde). They find it impossible to login online. Error message is: Your Internet Address has changed since the beginning of your Mail session. To protect your security, you must login again."
I have found the solution detailed below.
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Product versions this article applies to:
* Plesk 7.5 for Windows
The latest update: Nov,30 2005
Access: public Article ID #986
It means that you are accessing Horde through an ISP that has dynamic proxies. The only solution is to turn 'checkip' feature off in Horde.
To do this you need to edit "%plesk_vhosts%\webmail\horde\config\conf.php" file. There should be two lines:
$conf['auth']['checkip'] = true;
Both lines must be changed to
$conf['auth']['checkip'] = false;
in order to prevent IP address check upon logon and problem described above.
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My question is that I'm not to hot on the commands using putty to find the file then edit the file. Could someone help me with the commands to do this?
My hosting company will not do this and now are users cannot use webmail all together because of this.
Thanks..
I have found the solution detailed below.
-----------------------------------------------------
Product versions this article applies to:
* Plesk 7.5 for Windows
The latest update: Nov,30 2005
Access: public Article ID #986
It means that you are accessing Horde through an ISP that has dynamic proxies. The only solution is to turn 'checkip' feature off in Horde.
To do this you need to edit "%plesk_vhosts%\webmail\horde\config\conf.php" file. There should be two lines:
$conf['auth']['checkip'] = true;
Both lines must be changed to
$conf['auth']['checkip'] = false;
in order to prevent IP address check upon logon and problem described above.
----------------------------------------------------
My question is that I'm not to hot on the commands using putty to find the file then edit the file. Could someone help me with the commands to do this?
My hosting company will not do this and now are users cannot use webmail all together because of this.
Thanks..