Issue Your license key has expired. In order to use Plesk, obtain and install a new valid license key.

[DigitalSplendid]

Server operating system version

Ubuntu

Plesk version and microupdate number

18.0.2

Using Web Admin SE edition that comes for free with Amazon Lightsail.

For this Plesk Ubuntu instance, not sure why getting the message:

 

[scsa20]

Have you tried going to the license section in plesk and hit retrieve keys?

 

[DigitalSplendid]

 

[scsa20]

OK, did you followed the details in the article it listed?

https://support.plesk.com/hc/en-us/articles/213383529

Good chance that your server is not able to resolve to ka.plesk.com which you would need to do some testing to make sure of. When I looked up your Plesk key on Plesk Pricing for an active SUS it says it's active so it has to be your server not able to communicate to the license server I would think.

 

[DigitalSplendid]

OK, did you followed the details in the article it listed?

https://support.plesk.com/hc/en-us/articles/213383529

Good chance that your server is not able to resolve to ka.plesk.com which you would need to do some testing to make sure of. When I looked up your Plesk key on Plesk Pricing for an active SUS it says it's active so it has to be your server not able to communicate to the license server I would think.

Thanks for the support. No, I was not successful after opening port 443. Since it was a new instance, I decided to delete.

 

[tvdias]

i;m having the same issue. I've Plesk Web Admin SE on AWS EC2. I believe the issue started because I was out of space on my server. After resolving the space issue, I still can't access the admin area. I can't retrieve or rollback the key. Also tried from the console cli.




Plesk license server looks to be accessible, as I get the following message trying to retrieve keys:



Is there anything I can do to re-gain access to the admin panel?

 

[Sebahat.hadzhi]

Hello, @tvdias. The Plesk Admin SE license has been deprecated back in August. On AWS the license should have been deactivated in November. You can consider replacing the current license with a paid Plesk license or migrating the websites from the server. I trust you should still have SSH access to the server.

 

[tvdias]

Hello, @tvdias. The Plesk Admin SE license has been deprecated back in August. On AWS the license should have been deactivated in November. You can consider replacing the current license with a paid Plesk license or migrating the websites from the server. I trust you should still have SSH access to the server.

oh! i didn't know about it. The server is even quite new and there's still plenty of the docs referring to it. Is there any other alternative? I recall it was also available on lightsail, Alibaba, and some other cloud vendors.

 

[Sebahat.hadzhi]

The license edition is discontinued across all providers. As far as I am aware there should be a panel notification in AWS and emails were supposed to be sent to their users. I am sorry to hear you were not informed in advance.