• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. C

    Question SOA Expire Value out of recommended range

    After entering my domain into the 'MXToolbox > Domain Health' resource, I was presented with the following warning notification: "SOA Expire Value out of recommended range" Supporting Screenshot After researching this, I found that the solution was to head into 'VPS > Websites & Domains >...
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    Question When should I consider upgrading VPS from a RAM perspective?

    The Swap seems active, whereby no matter how much RAM is used, the Swap remains as 386MB being used with 637MB remaining free.
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    Question When should I consider upgrading VPS from a RAM perspective?

    I currently run a VPS with 1 Core Processor and 1GB of RAM. After running the 'free -m' command, I could see that the RAM usage would fluctuate between 750MB to 850MB of RAM when there was no traffic on the website. As soon as the website received one visitor, the RAM usage would start...
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    Question Is it right to use the VPS Hostname in the MX DNS Record?

    Great. Thank you for your time and useful answer. :-)
  5. C

    Question Is it right to use the VPS Hostname in the MX DNS Record?

    Thank you for your response. Fully Qualified Domain Name: Am I right in saying that the sub-domain 'mail.example.com' is fine? With the 'example' needing to be replaced with a Domain that is already hosted on the VPS? Therefore, it cannot be any name? By the Hostname referencing a Domain...
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    Question Is it right to use the VPS Hostname in the MX DNS Record?

    At present, I have a VPS with the following Hostname assigned: mail.example.com I was advised, by my Registrar, that the VPS Hostname should contain the Domain Name of one of the Domains Hosted on the VPS and have the 'mail' prefix. Furthermore, it is this entry that should be used in the MX...
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    Question How to create a DKIM Public and Private Key for a DNS Record stored externally?

    I have just purchased a Domain, with a Registrar, where I input all the necessary DNS Records within the Control Panel provided by the Registrar. It is within the Control Panel, where I point the Domain to the VPS I am hosting the Web Files. Where I am struggling, is to create a DKIM Record...
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    Resolved How to find the Mail Access logs?

    Something for me to look into. Thank you for the directives.
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    Resolved How to find the Mail Access logs?

    Thanks for your reply. I had downloaded the maillog file, from /var/log but the Logs only contain the activities from the present month. Are there settings I would need to change, in order for the maillog to contain the activities from beyond the present month? I am not sure if this affects...
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    Resolved How to find the Mail Access logs?

    I have a Plesk VPS, hosting 2 Domains. I am looking to be able to access the Mail Logs, for a specific Mail Box. Any ideas on where such access Logs would be stored? Ideally, I would like to access them via the VPS Interface; just like you would for the the 'Log' entries.
  11. C

    Question How can I use the 'Plesk Firewall' and 'Fail2Ban' Extensions, when I have a Dynamic IP Address?

    Recently, I decided to install the Plesk Extension: 'Plesk Firewall'. Upon installation, I set the Global Policy to deny all incoming connections. I then created the overriding rule to accept connections from my IP address. Initially, this worked fine. Anyone not coming from my IP...
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    Issue Why is my 'error_log' file missing Error entries, whilst errors are evident within 'Domains > Logs'?

    My usual way of checking my Logs is by simply heading to Domains > example.com, where I then select 'Logs' as displayed in the below screenshot: To this end, there are no problems. All entries are accounted for an up to date. This time round, I decided to download my Log files, via FTP for...
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    Resolved Why does the Google Authenticator, on my VPS, no longer work since performing a system reboot?

    I have managed to find the issue and thus, the solution. Although I manually changed the Time Settings, as per my previous answer, what I needed to do was: Head to the above image by going to Tools & Settings > General Settings > System Time; Deselect 'Update system time' within the 'Date and...
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    Resolved Why does the Google Authenticator, on my VPS, no longer work since performing a system reboot?

    I have just gone into the 'System and Date' area, as per the below screenshot: I am based in the United Kingdom, where we are currently within the BST Timezone (British Summer Time). As such, an hour ahead of our usual GMT Timezone. Referring to the above image, should I manually move the...
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    Resolved Why does the Google Authenticator, on my VPS, no longer work since performing a system reboot?

    I run a VPS, which hosts multiple WordPress websites. On these websites, I have the Google Authenticator App/Plugin installed. Recently, I had to Reboot the VPS. Since then the Google Authenticator Plugin has not accepting the Apps generated codes. I was not sure if the problem was with my...
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    Resolved Outlook cannot connect to SMTP/Outgoing mail all of a sudden.

    @Mark Muyskens ... Thanks for your time and apologies for the late response. Turned out, there was an issue with the Router. What had happened, was that I was making amendments to one of the websites on the VPS which triggered a temporary 'err_connection_reset' page. Even when I fixed the...
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    Resolved Outlook cannot connect to SMTP/Outgoing mail all of a sudden.

    Just to add to my question, the error message relates to the error code: 0x80042109
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    Resolved Outlook cannot connect to SMTP/Outgoing mail all of a sudden.

    I currently run 2 websites (and their associated emails) on a VPS. I then use Outlook for my email needs. I have not had any problems in sending and receiving emails up until today. I sent 6 emails, one after another, where the first 5 went through but the last one stays in the Outbox until...
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