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Is there a way to backup / restore just a subdomain for a Subscription ? Purpose: Customer has setup a Development subdomain and a production subdomain under their main domain (both are Wordpress installations -- Production subdomain = wordpress, development subdomain = devwp). They want to...

Forgive the basic question here... never ran into this before. If I have a customer that has abccompany.com an alias abccompany.biz The customer now wants to setup SSL Cert to the site to lock it down for credit card work. Do they need separate certificates for abccompany.com and...

So... I managed to find my FTP logs (using Microsoft FTP integrated with Plesk 10.3.1)... The problem is that there does not appear to be any way to change the number of logs maintained. Since Microsoft FTP does NOT (as far as I know) perform cleanup on its own Log files, I have to believe...

So the answer is NO, none of the 10.4.x releases updates the version of PHP. Is there also a process I missed somewhere for manually updating the CUSTOMER PHP version and leaving the Plesk PSA PHP version alone ?

We are currently on 10.3.1 of Plesk for Windows on Server 2k8 R2. PHP v 5.2.17 & 4.4.9 (5.2.17 is for customers, 4.4.9 appears to be for Plesk usage) We NEED PHP 5.3.x for customer usage Does the upgrade process from 10.3.1 to 10.4.4 automatically install the latest version of PHP, or is...

Sorry guys forgot the basic rules... Plesk 10.3.1 (holding off on upgrade to 10.4.4 based on the problems being reported with it) Win 2k8 R2 server

Trying to remove a customer, get prompted by the Business Manager that "... will only remove from Panel, not from the Business Manager..." check the box saying I understand, and click the YES to continue with the remove. Get a pink line at the top of the screen reading internal error. Am...

Not sure why I would be reading a SBP to Plesk manual when I have been working with Plesk since our startup with Parallels, but so be it. That answers my question about separate IPs for each customer requiring their own certificate. Thank you. It however says NOTHING about the fact that...

When only running a single IP address for all customers on a Windows server ? I've seen the ability to use "Shared SSL", but that is not what we want. Our customers want their own certificates. For testing I have setup a "self signed" certificate for one of my domains. All the...

It worked for us temporarily, but caused other issues too. We ended up having to reinstall. Has not been a "smooth" ride since, but reinstalling did eliminate many of the issues we had. Upgrading to 10.3.1 also lifted a bunch of other errors. Hoping they get even more sorted out in 10.4 Rod

10.3 fixed this issue... introduced a handful of others, but fixed this one.

Anybody... anybody... We have the same issue. Next to impossible to migrate customers from other hosting to ours if they are not on the latest greatest version of the software. We end up having to go through a full manual installation of the version they need each time. Sorry to hi-jack...

Ran upgrade process again, and it got by the error... then hung at the Installing Visual Studio C++ Redistributeable... sat there for 45 minutes before I finally restarted it... logged into panel OK, but was showing version 10.3.0 instead of 10.3.1, so ran the Update Components option. Now I am...

So after hearing from Plesk support that I need to upgrade my server to 10.3.1 to get the needed PHP fix so that Plesk properly identifies the version of PHP that is in use to install programs from the Application Vault (inparticular the latest version of WordPress)... I tried running the...

Support team indicates this error is resolved in 10.3 (We are still sitting on 10.1.1) With all the issues people have been having following that upgrade to 10.3 however I am more than a little reluctant to take that dive. Thank you though for the response. Rod

Well I tried... guess I have to burn a ticket request

Obviously, when we add a feature to a subscription such as PHP5, Plesk makes changes to IIS in the background that maps various handlers to the FastCGI module that properly handles them. As a result, IIS knows how to respond to various page extensions. My question... WHERE ARE THESE...

First, when using the Application Vault to install WordPress, are the PHP and MySQL versions detected by the Vault application, or by WordPress itself ? I'd assume it is the Vault application since the same interface appears for nearly ALL Application Vault programs prior to installation...

The installation DID run, we even had the Parallels Tech support run through it to make sure it really did finish and all is well. Right up to the end though, it never showed any signs of anything in the progress bar, and the Operations Log never went beyond what I listed in the original post...

How long should this installation take ? 10.0.1 onto a Win 2K8 R2 machine Fresh machine Fresh OS install Fresh Plesk Installation (no upgrade, no accounts to convert... all brand new) Are we talking minutes, hours, days ??? I have to ask because the progress bar does nothing, and...