• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • (Plesk for Windows):
    MySQL Connector/ODBC 3.51, 5.1, and 5.3 are no longer shipped with Plesk because they have reached end of life. MariaDB Connector/ODBC 64-bit 3.2.4 is now used instead.
  • Our UX team believes in the in the power of direct feedback and would like to invite you to participate in interviews, tests, and surveys.
    To stay in the loop and never miss an opportunity to share your thoughts, please subscribe to our UX research program. If you were previously part of the Plesk UX research program, please re-subscribe to continue receiving our invitations.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Search results

  1. C

    Resolved panel.log stopped rotating after latest update

    I updated 5 plesk servers to Plesk Obsidian 18.0.68 Update #2 on Centos 7 running ELS last Thursday, March 20th. /var/log/plesk/panel.log hasn't rotated since. Anybody else seeing this? Any ideas? Thanks.
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    Question Tuxcare vs Kernelcare

    I just purchased and installed Plesk ELS and Tuxcare and ran the updates Now Kernelcare, to which I also subscribe, doesn't recognize the kernel. Will this be a permanent situation? If so, I should probably just cancel Kernelcare, though it's been nice to keep the kernel updated without having...
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    Resolved Recent update broke legacy http/https sites

    Something recently changed. We host up to 128 clients on a web server, each with their own IP. Starting recently, folks with compatibility mode turned on started seeing this issue with content no showing up or the wrong content showing up. I can't run the global reset for combining ssl and...
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    Issue SPF record munged in update

    At some point during a recent update, the spf record template changed on all 6 of my Plesk servers (that host up to 128 individual customers each). The spf template was as follows: v=spf1 mx ip4:xxx.xxx.xxx.xxx ~all and it changed to: spf1 mx ip4:xxx.xxx.xxx.xxx ~all If it had happened on...
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    Issue Whitelist for Antivirus

    I have a local news site whose incoming emails to my Plesk servers are being caught by Plesk Premium Antivirus as HTML-Fishform.133 These are legit emails. I would like to either whitelist the sending address or, possibly, disable the antivirus rule, but I can't find any documentation on how...
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    Question Server restore tutorial

    I've dug around, google searched, looked at the KB, but am coming up empty. I am looking for a tutorial on restoring a Plesk server from Plesk Backup manager offsite backups in the case where the hard disk hosting plesk has completely failed. Fortunately, I'm not in this situation currently...
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    Issue What happened to dom_level_usrs table?

    We have tools that utilized the dom_level_usrs table in the database. Newest upgrade removed or renamed it. What table now contains that data? Thanks.
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    APS Catalog error

    On all of my Plesk servers running the latest version of Onyx, on Centos 7, I'm seeing an application catalog error when trying to view 'All Available Apps" as a customer. In addition,the app catalog is empty in Tools and Settings. The actual error is: APS Catalog error: Failed to connect to...
  9. C

    Wordpress Smart Update on individual customer

    We run Plesk Onyx as a hosting provider, with approximate 128 Customers per server. The only app we provide is Wordpress and the Wordpress toolkit. We just had a customer purchase the Wordpress Smart Update from the Plesk website, but there is nowhere for them to enter their license code. They...
  10. C

    Issue System Update error

    My system update panel shows that I have updates for psa-selinux and sw-nginx, but they fail when I try to install them from within the panel. So I tried to install via yum, and got this result: host8:~# yum update sw-nginx Loaded plugins: fastestmirror Loading mirror speeds from cached...
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    Question 12.5 Upgrade to Onyx 17.8.11

    Do some pre-upgrade research. I have 3 older plesk servers running 12.5 that I need to upgrade to Onyx 17.8.11 and have a couple of questions: 1. For those that have done this, what should I expect to break? 2. How long should the upgrade process take? A few minutes? An hour? All night? Here...
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    Qmail/Postfix help Plesk 9.5.4 Centos 5.1

    Okay, so I know this is a longshot, and I know this system is older, and we have a plan for migrating each user to Only, BUT.... my server crashed. I managed to restore it,but mail isn't working correctly for all users. I think it's because it is stuck in a state between postfix and qmail...
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    control panel really slow

    Bare hardware installation of a licensed Plesk 12 with updates on Centos 7. The control panel is VERY slow to load on port 8443 both as admin and as a user. I'm running it in Webhosting mode and I have 1 test site on it. The server has a /24 of IPs assigned to it for future subscriptions...
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    [PPP-526] Hide controls for rejection messages NOT WORKING.

    I'm running Plesk 12 (installed last week) on a Centos 7 box. I'm running in ISP View, and in the Interface Controls Visibility section I've checked the box for "Hide controls for rejection messages for non-existent mail addresses". However, when I log in as a subscriber, I can still see...
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    Odd issue with RPC API

    I'm having an odd issue with the RPC API. Tools that work on Plesk 8.x servers are getting a 400 error when trying to connect to a Plesk 9.5 server. These are simple things, such as retrieving account information. There are no errors in /var/log/sw-cp-server/error_log and I can see the 400...
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    Event Handler Issues

    I'm having an issue with a couple of event handlers. I'm testing using the code from the admin guide, modified for the "Disk space limit for client account reached" event. The code is: #!/bin/sh echo "--------------" >> /tmp/event_handler.log /bin/date >> /tmp/event_handler.log #...
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    Centos-5 recommended setup

    Hey all, I've been running Plesk on FreeBSD systems for several years now, but am looking into switching new boxes over to Centos-5. Can anyone give me some recommendations for how to set the disk geometry on said box? I'm not sure where Plesk drops files on Linux. One big partition...
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    Upgrade from 8.3 to 8.4 on FreeBSD6

    I tried to upgrade from 8.3 to 8.4 today, and it failed. This is the log output at the failure. Now, the apache for the websites won't start. Anybody have any ideas on this one? Thanks. ****************************** Execute command cd /usr/ports/swsoft/psa-php-configurator && make...
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    FreeBSD Plesk 8.3 & Joomla 1.5

    Is anyone who is running FreeBSD 6 with Plesk 8.3 installed Joomla 1.51? The install goes okay, but I cannot get the FTP user to work within Joomla. Has anyone successfully done this? Thanks in advance for you help.
  20. C

    FreeBSD Upgrade breaks perl5.8.8?

    I just upgrade a FreeBSD 6.2 box to Plesk8.3 from 8.2.x (whatever the most recent rev was). Now perl is core dumping any time I try to run MCPAN or install a p5 port. This happened during installation, and the installation "failed", but the control panel shows I'm running 8.3...
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