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I haven't used Domain Connect, but looks like it could be helpful for clients who don't want to provide their login credentials for the registrar -- probably only an issue with Google Domains where email accounts presumably share the same credentials. I have a link that looks like this...

From Admin login, I have several customer accounts where the backup manager is showing all of Plesk's domain backups. Meaning if I go to a domain in Plesk, then click backups I see all of my domain's backups, not just those for the specific domain that I am viewing. It appears to show all...

Any recommendations on how to resolve this issue? My server uses my hosting provider's DNS. It would seem I have an option to pay for a DNS service, but that appears to be rather expensive option. I came across something about CachingNameserver but I'm not sure if that would be of any use. If I...

When people send plain text email messages to a Horde recipient it shows up in the Horde inbox as an attached text file. No text appears in the body of the email. The user then has to click to download the text file. This does not happen with HTML emails. Any idea what might be happening here?

I'm starting a migration from Onyx to Onyx and as I understand it, any folders a user has added in Horde will not get transferred. And also they lose all their contacts on transfer. Is there a work-around where I can export/import or copy files from one server to another?

I'm migrating to a new server and received an error that the Apache module CGI was disabled on the target server. I clicked the CGI box on the Apache Module screen and clicked apply. The page reloaded and CGI was not selected. I deselected CGID and tried again. Still did not select. I may have a...

I've seen a number of threads regarding adding custom rules to templates but these all apply to ALL domains. I'd like to be able to add redirect instructions into apache "additional directives for http" on individual domains. I've tried a few things, nothing works so far. I see rewrite rules...

It seems dr.web is not working although it is running. I am no longer receiving email notifications that it has detected a virus, and there is no log file. I purchased a licence recently and installed the key. The email accounts have been set up to check incoming messages. No log file at this...

I'd like to be able to send form results via email, securely to a gmail user. It seems sendmail by default will send unencrypted. I found a small amount of information online about sending mail via SMTP using PEAR. I didn't see anything about this on the talk.plesk.com website. To complicate...

I upgraded to Plesk 12.5 in June and my July access logs for client domains were mostly 30%-50% smaller with 30%-50% less traffic as well. Clients I have on a cPanel server didn't show any drop in traffic. Which makes me wonder if something changed in how access log files are created in Plesk...

Is Horde set to not show HTML because it is a security risk? Can anyone advise on that. My clients would like HTML email. Secondly, the instructions here https://kb.plesk.com/en/119478 say to edit two files. However, when I went to edit the first file, I say a note "IMPORTANT: do not edit this...

I have a client who is having difficulty setting up Mac Mail due to a certificate not being trusted. Choosing "trust" is not resolving the issue. I'm wondering if having an expired Parallels self-signed certificate could be contributing to this problem. If I create a new certificate, will I...

I just added a C Name record for a client and after confirming the change I got another "Warning" that said this: The DNS zone was modified. If you would like to apply DNS template changes to this zone, either click the 'Apply DNS Template Changes' button on this page or choose the 'Apply the...

I have about 2GB in old log files in folder usr/local/psa/PMM/logs that I would like to delete. In particular migration.log files from 2013. This article http://kb.odin.com/en/113748 says I should first see that no tasks are running and then can delete files from the sessions/, rsessions/ and...

I am trying to submit a per-incident support request to Parallels and I cannot submit the form without answering this question: What objects were you working with when the issue appeared The form states a list will appear when you start typing. Which it doesn't. I'm wondering what might be ANY...

I'm getting an error from Cron Daemon that reads: /etc/cron.daily/drweb-update: ERROR: Dr.Web Updater: Key is wrong or has been blocked ! My dr.web key in Plesk shows an expiration of January 27,2015. How to resolve this?

I set a cronjob to run daily at 2:10am. It shows that it ran in the cron log file. However, it doesn't actually run. From the log: Nov 20 02:10:01 my-hosting CROND[30311]: (root) CMD (/root/rsyncnet.sh) Yet from a command line I can run it without a problem. I set up the cron using SSH (as...

Not sure why Plesk no longer has a spam training tab within the panel. That was helpful. How is it done now? From what I see you need to create a spam folder and a ham folder. According to Spamassasin you need to train 200 ham and 200 spam before it will work well. And it seems the only way to...

I have a repository backup that I want to partially restore. I see the option "Selected Objects" but it cannot be selected. I'm wondering why that is not an option? I'm also wondering what "restore this backup despite the fact that it does not have a valid signature" means. I see a check box...

Seems if I want to back up a domain's emails to a remote server (3x a week) I might be able to accomplish that with a Scheduled Task / Cronjob? I have a weekly full domain backup from the Plesk scheduled backup. But I can only set one backup per client. So I'd like to backup email separately...