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We are having reports that people can't upload anything via File Manager or apps like WordPress. They see a 2 MB upload limit in WordPress, though our PHP configuration has a max upload size of 32M and a max post size of 64M. We tested File Manager and were unable to upload an 18K file. (Yep...

When we log into Plesk we see the blue popup notice about updates in the next 7 months. But we can't make it disappear. We click the X or the "Got It!" button, but the page refreshes and it reappears, blocking us from doing anything else. We're seeing this in Safari and Chrome on a Mac. Checking...

The Plesk LiteSpeed extension looks very simple. A few steps and boom! You're running LiteSpeed. However, once you check the Litespeed web admin console, of all the hundreds of variables that can be set there, most are "not set"...especially the all-important cache. Is there a configuration...

It's great that there is a Plesk image on Lightsail, but I am concerned that it's Ubuntu 16.04, which has limited life left (despite its LTS status...much of its time has already passed). Will there be an 18.04 image available soon on Lightsail? Or is it possible to install the image and...

Hi, I'm wondering if the Plesk gurus can offer some advice on the best PHP-FPM pool settings for various scenarios: A shared hosting server with domains/subscriptions getting relatively low website traffic (default settings per domain/service plan). A shared hosting server with...

Hi, We had a client's site go down, and investigation showed the issue to be with nginx. The log showed multiple entries like this: 3619#0: *22389 upstream timed out (110: Connection timed out) while SSL handshaking to upstream To get the site back up while troubleshooting, we tried to...

Hi, I used Let's Encrypt to create an SSL certificate for the hostname, which is in the format bb.domain.com. I set the system to use that certificate to secure Plesk itself. If I go to the server's hostname alone in a web browser, I get the default page and the browser says "secure". It shows...

The new Smart Update feature sounds great. I'd love to see it in action but there doesn't seem to be a way to test it without buying. And the pricing is far, far, far too high to be feasible for many providers. If we have 200-300 sites on a server we'd need the unlimited-domain version, which...

Hi, I'm wondering if it's possible or advisable to run two DNS extensions simultaneously? For example, we'd like to utilize the DigitalOcean DNS extension, which now seems to work the way we want it to (syncing automatically). But we also hate to put all our DNS in one vendor's basket. So would...

We've found a huge problem with this extension: performing a sync (to sync the DNS records between Plesk and DigitalOcean's DNS system) doesn't actually sync any changes! Example to reproduce: Create a subscription in Plesk. Manually initiate a sync to add the domain zone to DO (although I...

Hi, Is anyone else experiencing issues with the CloudFlare ServerShield extension? It's stopped working for us. Trying to add a site to CF (or doing just about anything else) just appears to start loading a progress indicator, then the process just hangs and nothing ever happens (as shown in...

Hi All, The htaccess to nginx extension is not working for us...I want to make sure we're not missing something. We have done multiple tests where users create a new WordPress install, then switch it from Apache to nginx in Plesk. Upon moving to nginx, all sub-pages throw 404 errors if...

Hi, The WordPress Toolkit keeps getting better! One suggestion would be that hosting providers could create a "starter site" with certain themes, plugins, content and settings. Installers like Installatron and Softaculous use "templates," where one or more sites can serve as templates for new...

Hi, We like the concept of the DigitalOcean DNS extension...using their free service without having to maintain our own name servers. But it appears that the extension doesn't automatically sync newly created subscriptions' domains to DigitalOcean. Since we're a web hosting company, that make...