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Hello everyone again! :) We've migrated from our old Plesk machine (Onyx with Ubuntu 14.04) some websites. In one case the certificate was not correct migrated. Now - we have only the cert files for this website, but not the private key, which is needed, to bind the certificate on the new...

Hello again everyone! :) We have a high-CPU-usage on a server since a long time. I've only found out that the processes "/usr/bin/apach" "php-cgi" "php-fpm" are the reason for the high-CPU-usage, but I dont know why. Can you help me to fix this? P.S.: Mostly "/usr/bin/apach" ist on ~80%~ and...

Hello again everyone! :) We was a bit to slow to migrate all accounts to the next Plesk Obsidian server on Ubuntu 20.04 Since some days we can't login anymore. On every try he says: The file /opt/psa/admin/htdocs/login_up.php is part of Plesk distribution. It cannot be run outside of Plesk...

Hello everyone again! :) On a new Plesk server we've added a new user and granted him full admin-rights But when he is logged in, he doesnt see all options as he should to configure (for example: no tools & settings) Then I have added an additional administrator under tools & settings...

Hello everyone! :) I've been asked, why someone doesn't have the option to secure IMAP, POP and SMTP with Lets Encrypt on his server. On another server, its activated with lets encrypt. (screenshot) On another server, we want to activate it, but atm we don't know how. (the option for that...

Hello again everyone! I have a Plesk server with 8GB RAM. The server says that I have 7,77GB RAM totaly, 1,62GB are used, 121,77MB free, shared using 650,22MB, buffer 328,57MB, cache 5,71GB, availiable 5,22GB The server says following about SWAP-use: totaly 4GB, Used 3,02GB, Free 104,20MB I...

Hello everyone again! We are thinking about to have one URL for multiple Plesk servers. (imap.plesk.tld, smtp.plesk.tld, imap.server2.tld, smtp.server3.tld) The idea is, that we can give customers one URL for the mail configuration, and the system detects automaticly to which server it should...

Hello everyone again! :) A customer has following problem: When he tries to add a subdomain, he got following error: Unable to load object of type IPAddress with id=5: IPAddress: unable to select: No such row in the table I've only found old articles about this error. And in our mySQL...

Hello everyone! I've a customer who needs mySQL version 8 or MariaDB version 10.5 Recently I've installed a fresh Plesk server on Ubuntu 20.04 and I saw there that MariaDB 10.3 was installed due to the installation of Plesk. Now I want to make a migration from the old server of the customer...

Hello! We are thinking about purchasing antivirus for Plesk. We wan't to secure the whole Plesk servers we have. Can you give me recommendations? I think in generall we need antivirus, Fail2Ban and a firewall. Should we use ImunifyAV from the Plesk extensions or should we use ImmunifyAV from...

Good day everyone! Nearly a year ago we have migrated the server to a newer server with the newest Ubuntu version. Since then our reseller cant access anymore the Acronis extension. When we login as admin, we can use the Acronis extension without problems. The reseller doesn't see the Acronis...

Hello everyone! We want to have one login mask for multiple Plesk servers. Is this possible? When yes, can you tell me how? (I've already heared from sso and multi-server - but I think thats not the solution) It would be cool to have one URL with a login mask for severall Plesk servers at one...

Good evening everyone! I only have the question if I should care because of the actual zero day exploit about log4j. I heard that apache is vulnerable, too. Now my question is: Do I have to update Plesk because of this zero day exploit? It is friday and I hope that I dont need to now and...

Hello again! on my Plesk Obsidian Version 18.0.34 on Ubuntu 16.04.6 LTS I cant start php 5.6-fpm, 7.1-fpm and 7.3-fpm. For example I got following error: root@vs00034:~# service plesk-php56-fpm start Job for plesk-php56-fpm.service failed because the control process exited with error code. See...

Hello again! :) Now I have migrated the complete data from the old server to the new server with the migration-manager. The old server has an IP adress "used shared" with 1 reseller and 98 websites. The new server has another IP adress "used shared" with 1 reseller and 98 websites. I want...

Hi! I hope you can help me! :) I have a fresh installation of Ubuntu 20.4 with a fresh installation of Plesk. I used the migration manager to copy data from an old Plesk installation to the new server. I dont know anymore if the problem was there before the migration or it came only after the...

Hello and a good day to everyone! I have following error message 2021-05-17 06:25:52 ERROR: W:The repository 'Index of /PHP73_17 xenial Release' does not have a Release file., W:Data from such a repository can't be authenticated and is therefore potentially dangerous to use., W:See...