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Something recently changed. We host up to 128 clients on a web server, each with their own IP. Starting recently, folks with compatibility mode turned on started seeing this issue with content no showing up or the wrong content showing up. I can't run the global reset for combining ssl and...

At some point during a recent update, the spf record template changed on all 6 of my Plesk servers (that host up to 128 individual customers each). The spf template was as follows: v=spf1 mx ip4:xxx.xxx.xxx.xxx ~all and it changed to: spf1 mx ip4:xxx.xxx.xxx.xxx ~all If it had happened on...

I have a local news site whose incoming emails to my Plesk servers are being caught by Plesk Premium Antivirus as HTML-Fishform.133 These are legit emails. I would like to either whitelist the sending address or, possibly, disable the antivirus rule, but I can't find any documentation on how...

I've dug around, google searched, looked at the KB, but am coming up empty. I am looking for a tutorial on restoring a Plesk server from Plesk Backup manager offsite backups in the case where the hard disk hosting plesk has completely failed. Fortunately, I'm not in this situation currently...

We have tools that utilized the dom_level_usrs table in the database. Newest upgrade removed or renamed it. What table now contains that data? Thanks.

On all of my Plesk servers running the latest version of Onyx, on Centos 7, I'm seeing an application catalog error when trying to view 'All Available Apps" as a customer. In addition,the app catalog is empty in Tools and Settings. The actual error is: APS Catalog error: Failed to connect to...

We run Plesk Onyx as a hosting provider, with approximate 128 Customers per server. The only app we provide is Wordpress and the Wordpress toolkit. We just had a customer purchase the Wordpress Smart Update from the Plesk website, but there is nowhere for them to enter their license code. They...

My system update panel shows that I have updates for psa-selinux and sw-nginx, but they fail when I try to install them from within the panel. So I tried to install via yum, and got this result: host8:~# yum update sw-nginx Loaded plugins: fastestmirror Loading mirror speeds from cached...

Do some pre-upgrade research. I have 3 older plesk servers running 12.5 that I need to upgrade to Onyx 17.8.11 and have a couple of questions: 1. For those that have done this, what should I expect to break? 2. How long should the upgrade process take? A few minutes? An hour? All night? Here...

Okay, so I know this is a longshot, and I know this system is older, and we have a plan for migrating each user to Only, BUT.... my server crashed. I managed to restore it,but mail isn't working correctly for all users. I think it's because it is stuck in a state between postfix and qmail...

Bare hardware installation of a licensed Plesk 12 with updates on Centos 7. The control panel is VERY slow to load on port 8443 both as admin and as a user. I'm running it in Webhosting mode and I have 1 test site on it. The server has a /24 of IPs assigned to it for future subscriptions...

I'm running Plesk 12 (installed last week) on a Centos 7 box. I'm running in ISP View, and in the Interface Controls Visibility section I've checked the box for "Hide controls for rejection messages for non-existent mail addresses". However, when I log in as a subscriber, I can still see...

I'm having an odd issue with the RPC API. Tools that work on Plesk 8.x servers are getting a 400 error when trying to connect to a Plesk 9.5 server. These are simple things, such as retrieving account information. There are no errors in /var/log/sw-cp-server/error_log and I can see the 400...

I'm having an issue with a couple of event handlers. I'm testing using the code from the admin guide, modified for the "Disk space limit for client account reached" event. The code is: #!/bin/sh echo "--------------" >> /tmp/event_handler.log /bin/date >> /tmp/event_handler.log #...

Hey all, I've been running Plesk on FreeBSD systems for several years now, but am looking into switching new boxes over to Centos-5. Can anyone give me some recommendations for how to set the disk geometry on said box? I'm not sure where Plesk drops files on Linux. One big partition...

I tried to upgrade from 8.3 to 8.4 today, and it failed. This is the log output at the failure. Now, the apache for the websites won't start. Anybody have any ideas on this one? Thanks. ****************************** Execute command cd /usr/ports/swsoft/psa-php-configurator && make...

Is anyone who is running FreeBSD 6 with Plesk 8.3 installed Joomla 1.51? The install goes okay, but I cannot get the FTP user to work within Joomla. Has anyone successfully done this? Thanks in advance for you help.

I just upgrade a FreeBSD 6.2 box to Plesk8.3 from 8.2.x (whatever the most recent rev was). Now perl is core dumping any time I try to run MCPAN or install a p5 port. This happened during installation, and the installation "failed", but the control panel shows I'm running 8.3...

Just posting this for others who might be having trouble: I just ran into this problem on FreeBSD6.0 with the latest Plesk. Qmail was rejecting connections on port 25, but was still running (as I'm also running it on 587 and could access it there). Looking at /var/log/messages gave me...

Where is the best place to make changes to logrotate so that things don't get overwritten when you upgrade plesk? I would like to change the rotation of the qmail maillog in /usr/local/psa/var/log to daily, saving 14 days worth of logs. If it matters, I'm on FreeBSD 6.0. Thanks in...