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Hello, We're currently running Plesk 11.5 without Nginx. If we turn Nginx on with "smart static files processing" and we were processing some xml and txt files as PHP files and returning them as xml/txt using .htaccess and PHP headers what would happen to these files? e.g. we use a php file...

Hello, Been struggling with this for a while and the KB article on this is not very helpful in our situation: http://kb.parallels.com/en/119500 We have several high turnover sites on our server and noticed that in top that fuser was always taking up a lot of CPU time, often 100%. The...

Hello, Looking in the backup directory there are server wide backups e.g. backup_201310090207.tar there are also folders for "clients" and "domains" and also files for mysql backups. I *think* the clients and domains folders contain backups initiated by clients themselves and the server...

Hello All, Running 11.5.30 #18 on CentOS 6.4 Final. When running mchk we're getting an error with mail_dk_restore: # /usr/local/psa/admin/sbin/mchk --with-spam ==> Checking for: mailsrv_conf_init... ok ==> Checking for: mail_handlers_init... ok ==> Checking for...

We upgraded to 11.5 and are having a problem: # /usr/local/psa/admin/bin/httpdmng --reconfigure-domain domain.com 2013-09-23T12:50:03+01:00 ERR (3) [util_exec]: proc_close() failed Error occured while sending feedback. HTTP code returned: 502 2013-09-23T12:50:04+01:00 ERR (3)...

Hello, We've got micro-updates set to install automatically, that's fine and quite happy with that. Unfortunately the most recent micro-updates have triggered yum updates/upgrades and this has caused us lots of issues the most serious of which was a forced update to PHP5.4 from 5.3 as the...

Hello, We're running php5.4 from Atomic on our server (CentOS 6, Plesk 11.09) but we have a client who needs php5.3. I've been looking at this KB article: http://kb.parallels.com/en/114753 and it seems straightforward enough to set up an alternative PHP instance but I'm nervous about...

Hi, We've been having a problem with Yahoo blocking our outbound IP address and I'd like to update all sites on the server to use DomainKeys but doing that one by one is going to take a while is there a command line method of updating all sites or a way of mass updating through the admin...

Hi All, Looking for a little advice. We seem to be blocked by yahoo but I can't find anywhere online that provides a method of requesting to be unblocked: Aug 2 05:01:30 plesk postfix/smtp[32030]: connect to mx-eu.mail.am0.yahoodns.net[188.125.69.79]:25: Connection timed out Aug 2...

Hello, One of our domains is having problems receiving email from selected IP's. This is happening for a selection of domains on our servers but a specific example can be found below: From the maillog: May 1 06:23:32 plesk spf filter[25550]: Error code: (26) DNS lookup failure May...

Hello, One of our domains is having problems receiving email from selected IP's. This is happening for a selection of domains on our servers but a specific example can be found below: From the maillog: May 1 06:23:32 plesk spf filter[25550]: Error code: (26) DNS lookup failure May 1...

Hello, We're having problems synchronizing plans between plesk billing manager and plesk panel, the error below seems to coincide with attempts at synchronising plans on PBM and the panel. We get a failure message and looking at the /var/sw-cp-server/error_log we can see the output below...

Hello, We've set up a subdomain "subdomain.example.com" with MX records pointing to an external email service. We've created an email account "[email protected]" which forwards email to [email protected]. Email should then pick up the MX records on the subdomain and send...

Hello, We're getting lots of the following errors in our maillog: It looks like there is a missing shared library but Any idea what might be going on here and how we might be able to resolve the issue? Many thanks

Hello, We're running 10.3.1 on CentOS6 and have a problem with a domain alias showing the server default page. I've tried restoring the DNS zone defaults on the primary domain, I've tried removing then re-adding the domain alias, I've tried rebooting the server, I've tried restarting bind...

Hello, Running Plesk 10.3 on CentOS 6 with Atomic Secured Linux and looks like PHP is compiled with --disable-json. Bit of a problem as pecl json install seems to conflict with PHP 5.3 and so we can't get json working at all. Does anyone know how to get round this? looked on the asl wiki...

Hello, We have just migrated from 9.5.4 and we were using the default certificate used to secure the panel to secure other domains using a wildcard SSL certificate to secure multiple subdomains. However, I can't see how it's possible to secure a subdomain (on a shared IP) with the default...

Hi all, I can't log into plesk billing any more. It's a password issue and I've tried following the instructions on http://kb.odin.com/en/9509 but I always get the output below. Any idea where I'm going wrong or how I can solve this? Many thanks As a side note I've also tried the...

Hello, We are trying to migrate from Plesk 9.5 to Plesk 10.3 and we keep getting the following error in pmmcli.log: I've searched through the forums and can't find anything that relates to this issue. What could the problem be and does anyone have any ideas on how we can fix it? Many...

Hello, We are migrating from a FreeBSD system with Plesk 9.5 to a CentOS 6 system with Plesk 10.3. We hope to use the migration manager, however it asks for a root login and our FreeBSD system does not allow direct root logins but instead allows escalation to root through su - Can anyone...