• We value your experience with Plesk during 2024
    Plesk strives to perform even better in 2025. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2024.
    Please take this short survey:

    https://pt-research.typeform.com/to/AmZvSXkx
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

onyx

  1. layout

    Issue There was an error communicating with CLN

    Don't get update from CLN aniway, the response its always the same: I need to upgrade from onyx to obsidian, the license key is active and operative, Retrieving information about the installed license key... Launching component and product checkers... Downloading file...
  2. P

    Issue Upgrade from Plesk Onyx to Obsidian not possible

    Hello I tried to Upgrade my Plesk Onyx to Obsidian. At the webinterface the upgrade option is not available. So I tried to install it via command line. When I try "plesk installer --select-release-latest --upgrade-installed-components" I get the response "Command not found". My OS is...
  3. SMAHI

    Resolved How to install a specific version of Plesk on Linux

    Hi, How to install Plesk Onyx on Linux? I've used the installer from CLI, but it install Plesk Obsidian. The installer # sh <(curl https://autoinstall.plesk.com/one-click-installer || wget -O - https://autoinstall.plesk.com/one-click-installer)
  4. S

    Resolved Hide/disable "File Manager" or the whole "Websites & Domains" button

    Hello, How to hide/disable "File Manager" or "Websites & Domains" button so customer cannot access, edit, or download the website files ? I've attached a screenshot. Thanks.
  5. M

    Issue Automated backup failure

    This morning i get a message saying there had been a problem during nightly backup on one of my server hosted by OVH. The mail told me : With little exploration in /var/log/plesk/PMM/backup-2021-03-18-01-16-03-890/ i can found : - In pmmcli.log : - In backup.log : So it seems that the...
  6. Mike23

    Resolved Server Error 500 Zend_Db_Adapter_Exception SQLSTATE[HY000] [2002] No such file or directory

    I went through all the threads with the same type of issue but could not solve my problem. When try to access Plesk I get : "Server Error 500 Zend_Db_Adapter_Exception SQLSTATE[HY000] [2002] No such file or directory Abstract.php line 144" Here are the different outputs: Job for...
  7. SMAHI

    Question Subscription for a sub-domain

    I have created a subscription for a sub-domain, but unfortunately I am not able to generate SSL certificate for the sub-domain and Some features are missing like: Docker, to create containerized apps Second i need to know how to increase Disk, Bandwidth of subscription, and how to Allow SSH...
  8. O

    Issue Upgrading PHP version on Plesk does not affect my Wordpress

    I have a wordpress which is alerting: I went to my Plesk panel and updated PHP version from 5.4.39 to 5.5.38 However, when I come again to my wordpress, the Warning is still up
  9. H

    Question Upgrade to Obsidian from Onyx

    HI, I am currently using Plesk Onyx 17.8 in windows server. Some of the accounts hosted in the server is required to install dotnet 3.1. Since the Plesk version, I am using will not support the required dotnet version. I might have to upgrade the Plesk version itself, although I am also looking...
  10. D

    Issue Upgrade to Plesk Obsidian 18.0.27 from Plesk Onyx 17.8.11 Update failed

    I have an error message about updating plesk and that it failed. This is the message: Failed to update Plesk. To solve this problem, you can send the update log to Plesk support. View the update logs (June 12, 2020). View the update logs (June 11, 2020). View the update logs (June 10, 2020)...
  11. W

    Issue Login backend | application.php is part of Plesk distribution. It cannot be run outside of Plesk environment.

    Hello, everybody, Unfortunately, I have a problem I don't know what to do. Error: You can login to the Plesk backend via port :8443, input of user & password seems to be correct, but instead of the backend you get the following error message in the browser. The file...
  12. G

    Issue Unable to use port 465 on Alibaba ECS - Port 25 is blocked

    Hello, I do not have much experience with Linux / Ubuntu. I have recently got a ECS on Alibaba Cloud. I have opted for Ubuntu + Plesk Onyx - which was updated to Obsidian earlier today. Port 25 is blocked and I have been unsuccessfully trying to use port 465 for emails. I am able to receive...
  13. Z

    Resolved Horde Webmail cannot connect to server

    I have a problem with Horde webmail. I receive an error: "Error connecting to server". I have checked the log and this shows a credentials error: 2020-01-30T13:17:02+00:00 ERR: HORDE [horde] FAILED LOGIN for [email protected] ([email protected]) [83.82.184.99] to horde [pid 18079 on line 215 of...
  14. Zaxos

    Issue Showing only default site

    Hello, I use Plesk Onyx 17.8.11 on a CentOS vps and I am facing a problem with default pages. First of all, when I go to any of my domains it shows me the plesk default page. I already searched a lot for it, but nothing helped. If you need more info feel free to ask me. Thanks in advance!
  15. Daniel Añez

    Question Installing Smarty V3

    Hello to everyone. We are running OJS 3 in our server but the frontend of the site is not loading any style at all. In order to figure it out we need to check or install Smarty V3 in our server. Reading some threads in the Smarty forums, some users have experimented some issues with the...
  16. daedparrotsoftware

    Question Lets Encrypt and Plesk Onyx Errors with Cloudflare DNS

    We have an OVH dedicated server using Cloudflare as our DNS (NOT Plesk) Running CentOS Linux 7.7.1908 (Core)‬, Plesk Obsidian 18.0.20 Update #2 , last updated at Nov 8, 2019 04:17 PM All sites are running WordPress, latest php, etc. All our domains are on dedicated IPs running full SSL...
  17. S

    Question [Server Health Monitor] Where does it save the data

    Hello, i would like to try to import the data from the Server Health Monitor into my own Grafana, but I can not really find where the data is getting stored. What I know by researching the extension: It saves stuff in /usr/local/psa/var/health/data/localhost/ - but in a RRD database. I tried...
  18. A

    Question set domain and DNS in plesk onyx (linux)

    I bought a VPS (linux+plesk) now , how set up Domain to plesk panel ? this my dns : intodns plesk panel-> tools&setting -> DNS template plesk panel -> domain -> mydomain -> DNS setting please guide me to resolve it problem.thanks
  19. m3lezZ

    Question Exclude Files Drweb

    Hello Friends, Is it possible to exclude certain file types from the DrWeb scan? I found this: Resolved - Drweb to omit scanning of certain file type But the files types for me are not listed there. Best regards,
  20. M

    Question Unable to upload the backup to the external storage: Transport error: Failed to write a file to an e

    I got the onedrive backup extension yesterday set it up and tested it and all was fine, today when I try to backup I get Unable to upload the backup to the external storage: Transport error: Failed to write a file to an external repository, see the log files. Has anyone any ideas on this?
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