Issue 500 Zend_Controller_Exception

[Michael Neikes]

Server operating system version

Windows Server 2019 latest updates

Plesk version and microupdate number

18.0.55 20230919.08.

Just running 4-5 Sites, not really a Business.​

Help would be appreciated,as am not sure where to start.

Thanks for your help​

500 Zend_Controller_Exception​

ViewRenderer initialization failed: retrieved view base path is empty
#0 C:\Program Files (x86)\Plesk\admin\plib\vendor\plesk\zf1\library\Zend\Controller\Action\Helper\ViewRenderer.php(516): Zend_Controller_Action_Helper_ViewRenderer->initView()
#1 C:\Program Files (x86)\Plesk\admin\plib\vendor\plesk\zf1\library\Zend\Controller\Action\HelperBroker.php(253): Zend_Controller_Action_Helper_ViewRenderer->init()
#2 C:\Program Files (x86)\Plesk\admin\plib\vendor\plesk\zf1\library\Zend\Controller\Action.php(132): Zend_Controller_Action_HelperBroker->__construct(Object(Default_ErrorController))
#3 C:\Program Files (x86)\Plesk\admin\plib\vendor\plesk\zf1\library\Zend\Controller\Dispatcher\Standard.php(281): Zend_Controller_Action->__construct(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http), Array)
#4 C:\Program Files (x86)\Plesk\admin\plib\vendor\plesk\zf1\library\Zend\Controller\Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#5 C:\Program Files (x86)\Plesk\admin\plib\Application\Web.php(48): Zend_Controller_Front->dispatch(Object(Zend_Controller_Request_Http))
#6 C:\Program Files (x86)\Plesk\admin\htdocs\application.php(15): Plesk\Application_Web->run()
#7 {main}

 

[Michael Neikes]

Can not retrieve information about disks usage:Completed only 0 of 4 bytes at (Con::OverlappedPipe::internalComplete line 392) at Unable to call readMessage()(RunTime:ipeClient::readMessage line 122) at execUtil("C:\Program Files (x86)\Plesk\admin\bin64\repairmng.exe" --get-disk-space)(PleskRepair:efaultSystemHelper::execUtil line 45) at Repair action 'repairmng.exe --get-disk-space' execution failed(PleskRepair::ExecUtilAction::execute line 33)

 

[Kaspar]

When (and where) do you encounter this error?

 

[Michael Neikes]

Direct after login to the plesk loginpage (adminpanel).

Sites, webmail running normal

 

[Kaspar]

You could try to run plesk repair installation via RDP to see if that solves the issue.

 

[Michael Neikes]

Already done, no effect

 

[Peter Debik]

The most likely cause is missing or corrupted files in the directory %plesk_dir%admin\plib\vendor\plesk\zendframework\library\Zend\Filter\, but there could be other reasons, too, that are not obvious from the error message given. That your disk space cannot be checked could be a sign for a corrupt disk. You could try to fix the installation this way:

1. Connect to the server via RDP.
2. Backup the folder %plesk_dir%admin\plib\vendor\plesk\zendframework\library\Zend\Filter\and restore its content from any valid backup or copy it from another server with the same Plesk version.

If you are unsure about the cause or how to fix it, please ask Plesk support staff for assistance. https://support.plesk.com. I think that would be best, because the given error message(s) do not clearly outline the true underlying cause.

 

[Michael Neikes]

ok, probably found an error.
I do not have "zendframework" as subdir., just "zendsearch"

 

[Michael Neikes]

Ok,

i tried "plesk repair all" over night.
all Passwords of mailaenable Postoffices seems to be overwritten, so i was doing suppport for that all the time.

Zend error still remains... :-(

 

[Kaspar]

@Michael Neikes have you been successful in applying the suggestion from Peters last post?

 

[Michael Neikes]

Unfortunately Not, AS i so Not have
A) the mentioned folder at all to Backup (probably already the problem?)
B) no sources to fill Up from.

Next step would be external Prof. Support

Thanks

 

[Kaspar]

In that case it would be best to contact Plesk for assistance at https://support.plesk.com so they can investigate the issue on your server.