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530 User cannot log in, home directory inaccessible.

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by AF_IT, Mar 4, 2011.

  1. AF_IT

    AF_IT New Pleskian

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    Hi,

    i created about 20 domains, everything works fine so far!
    But the last 2 domains, i created, has the "530 User cannot log in, home directory inaccessible." FTP Problem + also when i want to create new FTP accounts for existing domains this error occurs...!

    i did everything - recreating domains, checking permissions of folders...
    i recognized that plesk now "forget" to add the plesk domain users to a group called MSFTP7_0977148...
    but why, and why isnt the problem solved when i add those users to this group - and also restarted the server.

    Plesk Version: 10.1.1
    on a Windows Server 2008 64bit



    Kind regards,
    Alexander
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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  3. AF_IT

    AF_IT New Pleskian

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    i worked the whole last night on the server... after the server reinit there was a plesk version 10.0.1
    i created all domains new... and then did the update to 10.1.1 and this error occurs again!

    i already did what in this KB entry is written.


    at the moment this error impairs my company very strong....
     
  4. AF_IT

    AF_IT New Pleskian

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    obviously a bug...

    it seems that plesk do not create a folder for a new domain at Inetpub\vhosts\default\4\localuser
    but a folder at Inetpub\vhosts will be created...

    so when i create a folder with same name (as in Inetpub\vhosts) at the location Inetpub\vhosts\default\4\localuser
    and adding the plesk domain user to this new folder i can connect via ftp but the files are then only uploaded in this new folder...

    so this OBVIOUSLY seems like an upgrade/update bug...

    i guess i just need to know which plesk user needs which server groups to has permissions to create a folder at Inetpub\vhosts\default\4\localuser.



    many thanks already for a response!
    kind regards,
    Alex
     
  5. Hans JoachimW

    Hans JoachimW Guest

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    hi Igor,

    any solution found yet?
     
  6. Hans JoachimW

    Hans JoachimW Guest

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    same problem exists here after upgrade from 10.01 to 10.1.1

    the upgrade should have fixed problems - seems it created a big one

    any idea how to role back to 10.0.1 with minimal efford?

    thanks to anybody for any help
     
  7. IgorG

    IgorG Forums Analyst Staff Member

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    Make sure that IP of domain hasn't pointing to wrong directory in IIS. Correct it if necessary and reconfigure ftp with

    \Plesk\admin\bin>ftpmng.exe --remove-all
    \Plesk\admin\bin>ftpmng.exe --reconfigure-all
     
  8. Hans JoachimW

    Hans JoachimW Guest

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    thanks Igor - that helped a lot
     
  9. Admin_Aksh

    Admin_Aksh New Pleskian

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  10. frogggd

    frogggd Guest

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    thanks, igor! it halped a lot!!! =))
    didnt think of ips... =)
     
  11. MansurE

    MansurE New Pleskian

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    Helped

    Thanks to this Post.
    The ftpmng.exe --reconfigure-all helped for me
     
  12. bartabc

    bartabc Basic Pleskian

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    Hello,

    I made this changes and still not fix. I'm having a just one site with this problem,

    Any solution ?
     
  13. Muyassir S

    Muyassir S New Pleskian

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    Thanks IgorG,
    It really helped..

    Thanks...
     
  14. hamed23100

    hamed23100 Regular Pleskian

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    Hi,

    i have just migrated from plesk 9 to 11 but FTP does not work and i get following error:
    User cannot log in, home directory inaccessible.

    I have created new FTP user but same error for that too, i check firewall ports was open, i tried following commands:

    \Plesk\admin\bin>ftpmng.exe --remove-all
    \Plesk\admin\bin>ftpmng.exe --reconfigure-all

    commands was succssfull but same error!

    Please help me,
     
  15. Taxick

    Taxick New Pleskian

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    Hi

    I have the same problem.

    When i try the following commands

    \Plesk\admin\bin>ftpmng.exe --remove-all <<- WORKS
    \Plesk\admin\bin>ftpmng.exe --reconfigure-all <<- DONT WORK

    Second command just give me this:

    Ended: Thursday, July 18, 2013 9:28:05 PM

    So what is the new command for ftpmng.exe --reconfigure-all

    Please help
     
    Last edited: Jul 18, 2013
  16. Taxick

    Taxick New Pleskian

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    bump - Please help me :)
     
  17. cas9791

    cas9791 New Pleskian

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    I have the same exact issue as TaxiCK.

    I ran the --remove-all switch and it did exactly what it was supposed to, remove all FTPs.

    However, I went to run the --reconfigure-all switch and got this: Command not supported.

    WTF! Now i have to rebuild all those FTPs including the FTP setup itself.

    Bull$hit!

    Plesk 11.5
    Windows Server 2008 R2 SP1

    Someone please help taxick or myself with this issue!

    Thank you
     
  18. Mr Fett

    Mr Fett Basic Pleskian

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    I have the same issue since updating to 11.5.30 Update #11, Windows Server 2008 R2 SP1 - new FTP accounts get "530 User cannot log in, home directory inaccessible" when trying to authenticate via FTP

    Help!
     
  19. cas9791

    cas9791 New Pleskian

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    Great Scott! I think i got it.


    So after disappointment with the fact that on 11.5 the recofigure-all switch seems to be deprecated, I realized that the FTP user accounts were still showing up in the Control Panel view of the domains. I then reset the password for the FTP accounts from the Control Panel after I performed the "\Plesk\admin\bin>ftpmng.exe --remove-all" function. It worked like a charm.

    A Lucky charm! Good luck. I hope this work around helps. I feel bad for people who have to reset the FTP accounts for more than 10 users.
     
  20. Mr Fett

    Mr Fett Basic Pleskian

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    Have you created any new FTP accounts since the update? I'm curious to see if you have the same problem as me.
     
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