Access to sitebuilder after installing plesk remote module

[peter hd]

Hi,

I hope someone can help. I installed Sitebuilder 3 with no problems + 1 template pack. But needed to link sitebuilder to my Plesk 8 server. Installed the 2 sitebuilder options in the Plesk updater, again all appeared good. But found was unable to access sitebuilder admin. Then found I couldn't access any of the non-sitebuilder sites that have been on the server for ages.

Via ssh, I ran sb_config and sb_config --help again and this is what I got:

==========================================

PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
websrvmng: Service /etc/init.d/httpd failed to gracefully restart
websrvmng: Service /etc/init.d/httpd failed to gracefully restart
Virtual host creation: ...Ok
Update SiteBuilder database user credentials: ...Ok
PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
Templates have been updated.
PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0
The ionCube PHP Loader is disabled because of startup problems.
Memory limit has been updated.
Locales have been updated.
Modules have been updated.
------------------------------
Reconfiguration has been finished.
------------------------------
...Detailed log has been saved to /usr/local/sitebuilder/tmp/sb_config-0703141459.log

========================================================

I've done a lot of searching to findout how to solve the problem, but nothing.

Please please can someone help.

Plesk Version: psa v8.1.0_build81070224.19 os_FedoraCore 4

 

[Dmitry Frantsev]

From the error I can see that ionCube loader is loaded twice for PHP5. Make sure that only one record for ionCube extension exists. Try to check /opt/php51/etc/php5/conf.d/ioncube_loader_lin_x.x.ini and /opt/php51/etc/php5/cli/php.ini itself. This is configuration files for PHP which goes with Sitebuilder.

 

[peter hd]

Hi,

Thanks for the reply. I took a look at the 2 files you mentioned. /opt/php51/etc/php5/cli/php.ini there appears to be no duplication that I can find. In ioncube_loader_lin_5.1.ini there is just a single line:

zend_extension=/opt/php51/lib/php5/ioncube_loader_lin_5.1_x86_64.so

However in the /opt/php51/etc/php5/conf.d/ directory there is another file called ioncube-loader.ini, this contains

zend_extension=/opt/php51/lib64/php5/extensions/php_ioncube_loader_lin_5.1_x86_64.so

When I changed the name of either of the ini files and ran sb_config with and without the --help, the ionCube loader error disappeared. I rebooted the server but still can't see any of the sites on the server that were setup via plesk. I also still can't access sitebuilder sitebuilder.domain.tld/Admin or via the remote admin in plesk. Although the remote admin does recognise site builder is there, just says it can't connect to sitebuilder server.

At present I have changed things back regarding the names of the 2 files mentioned earlier.

I shall carry on seeing if there is anything obvious, but not hopeful. If you have any other ideas or answers I would appreciate the help,

Regards

 

[Dmitry Frantsev]

Right now you need to make sure that sitebuilder.domaint.tld is resolved correctly. If you also wish to make integration in Plesk you need to use following URL: http://sitebuilder.domain.tld/ServiceFacade/

 

[peter hd]

Hi,

I tried running the URL you mention with the appropriate host name in, but nothing, just times out eventually. If i ping the same, it resolves.

 

[Dmitry Frantsev]

It is hard to say anything exactly in this situation. As I remember there are only several reasons when it is not possible to configure Sitebuilder and Plesk integration:

1. Sitebuilder is not configured correctly for necessary domain name: http://sitebuilder.domain.tld
Configuration can be done on the server with help of 'sb_cofig' utility. MOre information you can get in installation guide.
2. This domain name is not resolved correctly.
3. Remote API is not installed or old version of it installed
4. Incorrect admin password is entered.

If you still have some problems with it try to contact with support team.