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Thank you in advance for your patience and understanding on the matter.
so has this issue been resolved for anyone?
if so, what was done to fix it?
step by step instructions would be greatly
appreciated. thanks for any help.
The password is exactly the one stated 'sitebuilder' wich is the default password when you finish the installation.
I think that for windows, it should be the same thing. You just have to go into command line in Windows and use the same Query within mysql. You may also use one of those Desktop softwares locally to connect to the Mysql and perform the changes.
In case someone else has this issue in the future, we got the following from Plesk that worked for us, as the previous mysql command didn't work for us.
Code:
mysql> use sitebuilder;
mysql> UPDATE sb_users SET pswd=password('sitebuilder') WHERE
mysql> login='root';