All the info@ accounts stopped working after update PLESK

[Mastermind]

Hello,

I updatet Plesk to 9.2.2 and after that all the info@... emailaccounts stopped working...

This is the mail system at host h1596373.stratoserver.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<[email protected]> (expanded from <[email protected]>): unknown user:
"info"

I hope that someone can tell me how to fix this....

tnx in advance!

 

[Nataliya Zagr]

Hello,

Please, check the /usr/local/psa/var/log/maillog for any error messages.
Also please, clarify how the account is not working - if it is not possible to login to the webmail, or if the mail is not delivered to the specified account.

Thank you

 

[Mastermind]

Hello,

Please, check the /usr/local/psa/var/log/maillog for any error messages.
Also please, clarify how the account is not working - if it is not possible to login to the webmail, or if the mail is not delivered to the specified account.

Thank you

There is nothing wrong in the maillog, the info accounts can log in there webmail, but the e-mails to info@domainname are rejected by the server. The sender gets this message :

This is the mail system at host h1596373.stratoserver.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<[email protected]> (expanded from <[email protected]>): unknown user:
"info"

I hope there is a quick solution for this other wise I have to transfer all the websites to another server...

greetings, Maikel

 

[antenor]

Exactly the same thing happened to me, also webmail for every single domain was changed to Horde even if they used atmail before.

 

[IgorG]

Try to do following:

Connect to your mail server via telnet in command line:

telnet your.server.name 25
mail from:[email protected]
250 2.1.0 Ok
rcpt to:[email protected]

And look at the output. If there is not '250 2.1.0 Ok' please post error here and try to find this error in /usr/local/psa/var/log/maillog

I have tried from my side but not sure that I'm correct with domain names:

telnet h1596373.stratoserver.net 25
Trying 85.214.143.221...
Connected to h1596373.stratoserver.net.
Escape character is '^]'.
220 h1596373.stratoserver.net ESMTP Postfix
ehlo
501 Syntax: EHLO hostname
ehlo h1596373.stratoserver.net
250-h1596373.stratoserver.net
250-PIPELINING
250-SIZE 10240000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH PLAIN LOGIN DIGEST-MD5 CRAM-MD5
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
mail from:[email protected]
250 2.1.0 Ok
rcpt to:[email protected]
554 5.7.1 <[email protected]>: Relay access denied

 

[antenor]

Oct 29 04:13:57 muri postfix/local[8369]: E992438827D: to=<[email protected]>, orig_to=<[email protected]>, relay=local, delay=0.99, delays=0.95/0/0/0.03, dsn=5.1.1, status=bounced (unknown user: "info")

Trying 212.47.218.218...
Connected to antenor.ee.
Escape character is '^]'.
220 muri.antenor.ee ESMTP Postfix
mail from: [email protected]
250 2.1.0 Ok
rcpt to: [email protected]
250 2.1.5 Ok

 

[antenor]

also this command returns invalid domain:
[root@muri psa]# postmap -q [email protected] hash:/var/spool/postfix/plesk/virtual
[email protected]omain

 

[ramuva]

Are you using postfix?
There was an old thread about same problems:
http://forum.parallels.com/showthread.php?t=86000
I thought it was supposed to be fixed ages ago.