Resolved API call failed: HTTP Error 500: Internal Server Error

[gmsdesignworks]

Have been getting the same error for the past 2 days. Anyone been able to track this one down?

Update: I'm seeing 2 cron jobs that both run at around the same time that I receive the emails, SSL It! and Let's Encrypt. I'm wondering if the problem isn't with one of those.

Update 2: Removed the Imunify QuickPatch extension and the emails have stopped. Seems to have solve my issue.

 

[rik]

Removed the Imunify QuickPatch extension and the ImunifyAV extension from 5 servers.
I have not received any error emails.
It's been resolved for now.

 

[gmsdesignworks]

Removed the Imunify QuickPatch extension and the ImunifyAV extension from 5 servers.
I have not received any error emails.
It's been resolved for now.

How did you remove Imunify QuickPatch? I've found ImunifyAV in the installer, but Imunify QuickPatch is nowhere to be found.

Nevermind... found it.

 

[Daerik]

Removed the Imunify QuickPatch extension and the ImunifyAV extension from 5 servers.
I have not received any error emails.
It's been resolved for now.

I stand corrected. I had removed ImunifyAV on 4 servers and Imunify QuickPatch on 1 server. I stopped receiving notifications on the 1 server.

 

[MicheleB]

In the error email I get every hour, the 0:59 a.m. email had a different "on_unchanged_config" reference, "ping" instead of "top":
Cron <root@...> dgri-report collect on_unchanged_config=ping

Only that email, then the next ones came back with "on_unchanged_config=nop".

 

[MicheleB]

Can someone with an active paid technical support subscription send a report to Plesk about this issue?
My licence is managed from my hosting provider and I can't send tech support requests directly.

 

[MicheleB]

I've tried to send a request to the technical support of Imunify but the form on Plesk is blocked.

 

[Jose Isla]

Here the same problem on 2 servers, we have deactivated Imunify QuickPatch and now to wait for results.

 

[MicheleB]

This is the reply that I just received from Imunify's tech support:
----------
This is a known issue and we're working on the fix. We would like to let you know that we have forwarded the details to our developers for further investigation.
Once we receive any news on it, we will inform you correspondingly. Please stay tuned for updates.
----------

 

[Adrian I]

I believe it's related to the Imunify QuickPatch extension. It's appears to have trouble communicating. I had the free version installed, so I just removed the extension.

I disabled the extension, which didn't work, then removed it, which *did* work. Thanks.

 

[Exabytes]

I have the same problem, hope there is a fix soon...

 

[Jose Isla]

Here the same problem on 2 servers, we have deactivated Imunify QuickPatch and now to wait for results.

Sorry I ELIMINATE the extension, and works.

 

[mikamk]

Encountered the same problem, removing Imunify QuickPatch extension (free) seems to have solved it.

 

[cheda]

I can confirm that if u reinstall the Imunify QuickPatch extension the problem get solved.

I reinstalled the extension after removal and it still works. I am currently not receiving anymore mail notifications and running without any problems.

My Steps:

1. Go to Extensions in the side bar.
2. Click under My Extensions on Imunify QuickPatch (not on the open button, but on the text self or buy button).
3. On this page u can select the More button (next to the Open button) , click on Remove.

4. Reinstall and Activate if u still need the plugin on your server.

 

[selcukedirne]

waiting for solutions stay update

 

[Ricardo]

Im receive a generic message to wait, but the message is gone with Imunify QuickPatch disable procedure.

 

[regisg]

Sadly not, removed Docker but error persists.

Same for me.

 

[regisg]

I can confirm that if u reinstall the Imunify QuickPatch extension the problem get solved.

I reinstalled the extension after removal and it still works. I am currently not receiving anymore mail notifications and running without any problems.

My Steps:

1. Go to Extensions in the side bar.
2. Click under My Extensions on Imunify QuickPatch (not on the open button, but on the text self or buy button).
3. On this page u can select the More button (next to the Open button) , click on Remove.

4. Reinstall and Activate if u still need the plugin on your server.

Congratulations Cheda, thx to you !

 

[Sopherl]

I can confirm that if u reinstall the Imunify QuickPatch extension the problem get solved.

I reinstalled the extension after removal and it still works. I am currently not receiving anymore mail notifications and running without any problems.

My Steps:

1. Go to Extensions in the side bar.
2. Click under My Extensions on Imunify QuickPatch (not on the open button, but on the text self or buy button).
3. On this page u can select the More button (next to the Open button) , click on Remove.

4. Reinstall and Activate if u still need the plugin on your server.

So this solution is not working for me. I can reinstall it but i can not activate it. Just getting a request timeout.

 

[selcukedirne]

Congratulations Cheda, thx to you !

I don't why but wasn't work for me