Question Aw snap error on website missing root ssl certificate

[bhupendersingh]

Hi we are facing an error on our website "Aw snap" error , may a root ssl certificate missing .
We are using Vultr with Plesk admin panel .
OS: Ubuntu 22.04 x64
Application: Plesk (Web Pro) on Ubuntu 22.04 x64

 

[Kaspar@Plesk]

I am not familiar with that error. Could you perhaps post a screenshot?

 

[bhupendersingh]

Here is the screenshot for the website .

 

[Kaspar@Plesk]

From what I can gather it's a false error popup caused by malware on your website. I highly recommend removing the malware from your website. Either manually of with the help of a virus/malware scanner. More information on virus/malware scanner for use with Plesk can be found here.

Information I found on the pop error:

Please Install The Root Certificate POP-UP Scam

www.pcrisk.com

ClearFake walkthrough - ThreatDown by Malwarebytes

ClearFake, tested on June 3, 2024 ClearFake is a malware campaign using social engineering first discovered by Randy McEoin. It is one of the many “fake browser updates” inspired by OG SocGholish…

www.threatdown.com