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Backup Error:

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by SvenA, Nov 18, 2010.

  1. SvenA

    SvenA Basic Pleskian

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    When i start Backup become this error:

    Unable to create dump: Can't use an undefined value as a symbol reference at /usr/local/psa/PMM/agents/PleskX/PleskStructure.pm line 289
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    The reason in that Plesk could not dump current database schema because of orphaned record. One client IP pool ID (table clients.ip_pool_id) was referred with non existent pool (ip_pool.id).
    If you can't fix this database inconsistency by yourself - contact support team.
     
  3. dennisV17

    dennisV17 New Pleskian

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    what do you mean with orphaned record?

    i have exact the same error on my ubuntu webserver.
     
  4. dennisV17

    dennisV17 New Pleskian

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    i have a couple clients/domains that are redirects or 'no hosting configured" with ip pool id 0

    Could this be the problem? because all the client/domains with ip pool 0 are unable to upgrade

    Thanks for the hint igor

    mvg
    Dennis
     
  5. RoQ

    RoQ Guest

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    I have the same Problem-both-FTP and server-repository:
    (openSUSE 11, PLESK 10.0.1)

    <?xml version="1.0" encoding="UTF-8"?>
    <execution-result status="error">
    <object name="example.de" type="domain">
    <message severity="error" code="msgtext">Unable to create dump: Can't use an undefined value as a symbol reference at /usr/local/psa/PMM/agents/PleskX/PleskStructure.pm line 289.

    </message>
    </object>
    </execution-result>


    Thank you!
     
  6. KnasterboX

    KnasterboX New Pleskian

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    it's the same on my server. redirected domains cause this error at backup, though there were no errors during upgrade. but even successful backups cannot be restored.
     
  7. RoQ

    RoQ Guest

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    Yes, KnasterboX, you are right!
    Delete these domains without hosting-service and you will become lucky!

    Best Wishes
     
  8. Sebastian_Julius

    Sebastian_Julius Guest

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    This means that I cannot use a Service Plan without hosting? I have some "Mail-Only" customers, that are causing this error. If I assign some webspace to them, it's working. But I don't want that, and Plesk doesn't tell me to do so. So it's a bug... Where can I post this bug?
     
  9. RoQ

    RoQ Guest

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    Hi,
    in my case I've sorted out the problem by deleting the old only-mail-accounts and creating these accounts new.
    Since then it has been working well.

    A second problem has occured: the partition for the dumps was to small. I have put the dump-folder into an other partition.

    Best Wishes!
     
  10. Sebastian_Julius

    Sebastian_Julius Guest

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    Thanks for your advice, but wouldn't that mean to delete all stored e-mails and account configuration, too?
     
  11. RoQ

    RoQ Guest

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    All E-Mails in the account, of course!
    Account-configuration, no!
     
  12. WadeP

    WadeP New Pleskian

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    Did you mean clients.pool_id instead of clients.ip_pool_id ?
     
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