Issue Backup Manager Backup not displayed

[moswak]

Hi,

there is a subscription with a long idn Domain. The Backups are not shown in Backupmanger but the backups exist and are also calculated to webspace.
First I thought the idn domain is the reason but on another server with an idn domain the backups are displayed.
is it the domain length ?
with german umlaut the domain had 54 characters
idn the domain had 63 characters

where i can search ?

 

[moswak]

This seems to be a Bug. I have checked all subscriptions with a idn Domain. Everything is ok only on that one extremly long Domainname the backups are not shown in Backupmanger.
Can someone please verify this so that can be submitted to the developers ?

 

[IgorG]

If you really believe you discovered a new bug and need to report it to the Plesk developers - please fill this template with all necessary details - https://talk.plesk.com/threads/please-follow-this-template-if-you-believe-that-found-a-bug.339636/

 

[moswak]

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk 17.0.17 #11, CentOS 7.3 64-Bit

PROBLEM DESCRIPTION
If subscription exists with very long idn Domain Backups are not shown in Backupmanager.

STEPS TO REPRODUCE
Create subscription with long idn Domain
example: ein-beispiel-einelangeumlautdomain-röhrenverstärker.de
( xn--ein-beispiel-einelangeumlautdomain-rhrenverstrker-fee22g.de )
Create a backup of the subscription

ACTUAL RESULT
Backup is not displayed in backupmanager

EXPECTED RESULT
Backup should be displayed in backupmanager

ANY ADDITIONAL INFORMATION
tested on several Systems Plesk 17 Centos 6/7

 

[IgorG]

Thank you. Submitted to developers as PPPM-5443.

 

[moswak]

A little more than 3 months have passed and the bug has not been eliminated.
Could the problem not be reproduced?