Backup Manager DNS Resolution Problem

[Webbenny]

TITLE:

Backup Manager DNS Resolution Problem​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Onyx, Version 17.8.11 Update #46, Ubuntu 18.04​

PROBLEM DESCRIPTION:

I can't setup a remote location under FTP Storage Settings with a domain which is not hosted locally. It got the error:

Using the local Plesk's FTP server as a remote storage is prohibited. Please specify a remote location.

I've found no entries in the /var/log/plesk/panel.log and /usr/local/psa/PMM/logs/pmmcli.log.

See more details here: Issue - Backup Manager - DNS resolution problem​

STEPS TO REPRODUCE:

1. Setup a FTP Storage for backups.
2. Enter a domain, which not points to the server.
3. Click OK so save.

ACTUAL RESULT:

Can't confirm the location. Error

Using the local Plesk's FTP server as a remote storage is prohibited. Please specify a remote location.

appears.​

EXPECTED RESULT:

Backup location should work fine.​

ANY ADDITIONAL INFORMATION:

The backup is generally possible and works with /usr/local/psa/bin/pleskbackup​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Answer the question​

 

[IgorG]

I'm afraid that developers will not be able to help you without a detailed investigation of the problem directly on your server. Therefore, I would advise you to contact the Plesk Support Team.

 

[MarkM]

>> Using the local Plesk's FTP server as a remote storage is prohibited. Please specify a remote location.

I see you mention it's hosted remotely, but do you possibly have a local DNS zone?

 

[Webbenny]

>> Using the local Plesk's FTP server as a remote storage is prohibited. Please specify a remote location.

I see you mention it's hosted remotely, but do you possibly have a local DNS zone?

Hmm.. the strange thing is the backup works on command line. So what is the difference in the DNS resolution between Plesk GUI and Bash?
See: Issue - Backup Manager - DNS resolution problem

 

[Webbenny]

Such a ****. I bought my licence from a reseller. So I'm not able to submit support tickets here.
(We identified that the license was purchased not directly from Plesk but through one of the Plesk Resellers.)

 

[IgorG]

Such a ****. I bought my licence from a reseller. So I'm not able to submit support tickets here.
(We identified that the license was purchased not directly from Plesk but through one of the Plesk Resellers.)

How to get support directly from Plesk?

 

[MarkM]

Such a ****. I bought my licence from a reseller. So I'm not able to submit support tickets here.
(We identified that the license was purchased not directly from Plesk but through one of the Plesk Resellers.)

Your reseller can always open a support request on your behalf......