Backup OK, Restore... "Failed to exec pmm-ras"

[Stefano_Thiella]

Hi, I have a clean installation of Plesk 12.0.18 on CentOS 6.5 (Final).

The backup of a test customer is ok, it also sends to a personal ftp archive.

Also scheduled backups works fine.

Restoring from a local backup wathever element (file, db, configuration, ...) I get everytime the same following error:

Errore:Failed to exec pmm-ras: (array (
'code' => 127,
'stdout' => 'Transport error: File \'clients\' not found
',
'stderr' => '',
)).

I know that I can restore manually from the tar file... but... why it doesn't works???

Restore function is toooooooooooo important!!!

Can someone help me? ((((

 

[IgorG]

Try to debug it with following steps:

In file /usr/local/psa/admin/share/pmmcli/pmmcli-rc set 1 for option

# Add debug information to all utilities called by pmmcli
FORCE_DEBUG_LOG 0

after that repeat restore and try to find a reason in log files /var/log/plesk/PMM/restore-2014-11-xxxxx/pmmcli.log or import.log

 

[Stefano_Thiella]

Hi Igor! Nice to meet you here and thank you for your quick answer.

I did what you said and the logs are as follow... I don't see error messages.

log files are attached.

Where can I search further?

 

[IgorG]

Please check also file /var/log/plesk/panel.log for possible reasons of initial error. If there is nothing, add to file /usr/local/psa/admin/conf/panel.ini

[debug]
enabled = on

[log]
filter.priority = 7
show.util_exec = on
show.util_exec_io = on

and check all again.

 

[Stefano_Thiella]

We are going to find the solution.... (I hope)

in .discovered directory there isn't a 'clients' file or directory... below I also pasted cd /var/lib/psa/dumps directory content and .discovered content

But I don't see a solution.

what do you suggest to look for?

Error:Failed to exec pmm-ras: [2014-11-07 10:52:41.521|14622] INFO: pmm-ras started : /usr/local/psa/admin/bin/pmm-ras --get-dump-info --dump-file-specification=clients --session-path=/var/log/plesk/PMM/logs --debug
[2014-11-07 10:52:41.521|14622] INFO: Repository '/var/lib/psa/dumps': Initializing...
[2014-11-07 10:52:41.521|14622] INFO: Transport: Get repository transport /var/lib/psa/dumps
[2014-11-07 10:52:41.521|14622] INFO: Transport: Init credentials for user ''
[2014-11-07 10:52:41.521|14622] INFO: Repository '/var/lib/psa/dumps': Initialized
[2014-11-07 10:52:41.521|14622] INFO: Repository '/var/lib/psa/dumps': Get backup info from clients
[2014-11-07 10:52:41.521|14622] INFO: Repository '/var/lib/psa/dumps': Get initial backup info from dir .discovered/clients
[2014-11-07 10:52:41.521|14622] INFO: : invalid size of dump, cannot be converted to numeric
[2014-11-07 10:52:41.521|14622] INFO: Read properties from xml clients
[2014-11-07 10:52:41.521|14622] INFO: Transport: get local file 'clients'
[2014-11-07 10:52:41.522|14622] INFO: pmm-ras finished. Exit code: 127
(array (
'code' => 127,
'stdout' => 'Transport error: File \'clients\' not found
',
'stderr' => '[2014-11-07 10:52:41.521|14622] INFO: pmm-ras started : /usr/local/psa/admin/bin/pmm-ras --get-dump-info --dump-file-specification=clients --session-path=/var/log/plesk/PMM/logs --debug
[2014-11-07 10:52:41.521|14622] INFO: Repository \'/var/lib/psa/dumps\': Initializing...
[2014-11-07 10:52:41.521|14622] INFO: Transport: Get repository transport /var/lib/psa/dumps
[2014-11-07 10:52:41.521|14622] INFO: Transport: Init credentials for user \'\'
[2014-11-07 10:52:41.521|14622] INFO: Repository \'/var/lib/psa/dumps\': Initialized
[2014-11-07 10:52:41.521|14622] INFO: Repository \'/var/lib/psa/dumps\': Get backup info from clients
[2014-11-07 10:52:41.521|14622] INFO: Repository \'/var/lib/psa/dumps\': Get initial backup info from dir .discovered/clients
[2014-11-07 10:52:41.521|14622] INFO: : invalid size of dump, cannot be converted to numeric
[2014-11-07 10:52:41.521|14622] INFO: Read properties from xml clients
[2014-11-07 10:52:41.521|14622] INFO: Transport: get local file \'clients\'
[2014-11-07 10:52:41.522|14622] INFO: pmm-ras finished. Exit code: 127
',
)).

my directory listing is as follow:

[root@admin37304434 restore-2014-11-07-10-52-33-714]# cd /var/lib/psa/dumps
[root@admin37304434 dumps]# ls -al
total 3488
drwxr-xr-x 5 root root 4096 Nov 7 03:35 .
drwxr-xr-x 3 root root 4096 Jan 2 2009 ..
drwxr-xr-x 7 root root 4096 Nov 6 00:21 clients
drwxr-xr-x 2 root root 4096 Nov 6 00:21 .discovered
drwxr-xr-x 6 root root 4096 Nov 6 21:20 domains
-rw------- 1 root root 356427 Nov 7 03:35 mysql.daily.dump.0.gz
-rw------- 1 root root 335343 Nov 6 03:08 mysql.daily.dump.1.gz
-rw------- 1 root root 322741 Nov 5 03:08 mysql.daily.dump.2.gz
-rw------- 1 root root 313028 Nov 4 03:44 mysql.daily.dump.3.gz
-rw------- 1 root root 306348 Nov 3 03:49 mysql.daily.dump.4.gz
-rw------- 1 root root 339276 Nov 2 03:40 mysql.daily.dump.5.gz
-rw------- 1 root root 329995 Nov 1 03:19 mysql.daily.dump.6.gz
-rw------- 1 root root 333034 Oct 31 03:49 mysql.daily.dump.7.gz
-rw------- 1 root root 322741 Oct 30 03:37 mysql.daily.dump.8.gz
-rw------- 1 root root 167948 Sep 26 2013 mysql.preupgrade.10.13.4-10.13.4.20130926-164710.dump.gz
-rw------- 1 root root 167948 Sep 26 2013 mysql.preupgrade.10.13.4-10.13.4.20130926-164712.dump.gz
-rw------- 1 root root 179833 Oct 17 18:41 mysql.preupgrade.10.13.4-12.0.18.20141017-184128.dump.gz
-rw------- 1 root root 2523 Oct 17 18:41 mysql.preupgrade.apsc.10.13.4-12.0.18.20141017-184129.dump.gz
[root@admin37304434 dumps]# cd .discovered
[root@admin37304434 .discovered]# ls -al
total 8
drwxr-xr-x 2 root root 4096 Nov 6 00:21 .
drwxr-xr-x 5 root root 4096 Nov 7 03:35 ..
-rw-r--r-- 1 root root 0 Nov 7 00:21 2550c0a6-8fe8-4a11-bd56-7dba3ec95ba0_fotolitographicolor.it
-rw-r--r-- 1 root root 0 Oct 28 18:55 4db6898a-2596-44c8-9369-e7582f8a9fca_dressagefonteabeti.it
-rw-r--r-- 1 root root 0 Oct 29 15:20 6d5e0415-e7f7-4a58-ab45-245e65ea8dfd_lacolecasaitaliana.it
-rw-r--r-- 1 root root 0 Oct 23 18:06 95b8007d-944a-4864-9a51-4cf8b4f0f830_lacolecasaitaliana.it
-rw-r--r-- 1 root root 0 Nov 7 00:21 ede3ba1c-55a4-43a8-bd77-bf517d62517d_tipografiagrifanidonati.it

 

[Stefano_Thiella]

Problem solved.

The issue appears if you try the restore with Safari Borwser. I have 5.1.7 (7534.57.2) version.

With a different browser (Chrome or firefox for example) the issue doesn't happen.

Thanks for your support.