Issue Plesk Backup with Microsoft OneDrive Error

[nunoarmada]

Server operating system version

Debian 10.13

Plesk version and microupdate number

Plesk Obsidian 18.0.67 Update #1 Web Pro Edition

HeY! Yesterday i connected my MS account to plesk in order to create backups remotely. I also installed MS Onedrive backup extensions and subscribed Cloud Remote PRO.
I configured my MS account on plesk but everytime i try to create a backup i have this error:

Error:
Unable to create the remote backup: Transport error: Extension transport: ext://one-drive-backup/server/: Microsoft OneDrive returns the error: Unauthenticated
Warning:
Unable to delete the incomplete remote backup. Error: Failed to exec pmm-ras: Exit code: 129: Transport error: Extension transport: ext://one-drive-backup/server: Required parameter not passed: "refresh_token"

Any help?

 

[Sebahat.hadzhi]

Hello, @nunoarmada . There is an exiting thread about this issue, which you may find here. To sum up, it was determined that the issue is on Microsoft's end and our engineers are still trying to catch their attention. You can review the discussion here.

 

[MaurizioWhig]

The same issue....HERE is still in progress till 3 month.

 

[mrfrost]

Same problem

 

[Brujo]

same issue :-(

 

[hgsu]

Hi,

Same problem, and we are not alone :

Microsoft OneDrive returns Unauthenticated - Microsoft Q&A

Issue - Plesk Backup with Microsoft OneDrive Error

Issue - Remote Backup to Microsoft OneDrive Error

#1616 (comment)

Bug with plesk and extension Microsoft OneDrive Backups.

Once deleted, and reinstall // reconfigured, the link with Onedrive account is ok for only few seconds.

It's obviously problem from Microsoft Onedrive side.

It disconnectes by itself, error messages :

Unable to create the remote backup: Transport error: Extension transport: ext://one-drive-backup/subscription/1/: Microsoft OneDrive returns the error: Unauthenticated

Warning:

Unable to delete the incomplete remote backup. Error: Failed to exec pmm-ras: Exit code: 129: Transport error: Extension transport: ext://one-drive-backup/subscription/1: Required parameter not passed: "refresh_token"

 

[thilo72]

I have the same problem exactly since April 1st. I am using OneDrive as part of my personal MS365 subscription. I'm happy to report it to Microsoft but I need guidance how to do that. Nevertheless, I am not sure this is only a Microsoft problem because any backups other than PLESK are working without issues. Looking forward to the solution. Meantime I will use FTP backups but that is not a good solution.