Blank CP Login Screen after 7.5.1 to 7.5.3 upgrade

[littlefrog]

Blank CP Login Screen after 7.5.1 to 7.5.3 upgrade

After trying to re-install psa via manual install one of the last messages i see is key registration failed.

What does that mean.

Would / Could that cause the CP login page to go blank?

 

[editor]

what can you see in

#vi -R /etc/psa/psa.conf

#vi -R /usr/local/psa/version

 

[editor]

which OS?

Parent Directory
FC1_std.updates
FC2_std.updates
RH7.3_std.updates
RH9_std.updates
RH9vz_std.updates
RHel2.1_std.updates
RHel3_std.updates
SUSE9.1_std.updates
Third_Party
Third_Party.FC1
Third_Party.FC2
Third_Party.RH7.3
Third_Party.RH9
Third_Party.RHel2.1
Third_Party.RHel3
Third_Party.SUSE9.1
plesk_7.5.1_fc1.inf
plesk_7.5.1_fc2.inf
plesk_7.5.1_rh7.3.inf
plesk_7.5.1_rh9.inf
plesk_7.5.1_rh9vz.inf
plesk_7.5.1_rhel2.1.inf
plesk_7.5.1_rhel3.inf
plesk_7.5.1_suse9.1.inf
rpm_FedoraCore_1
rpm_FedoraCore_2
rpm_RedHat_7.3
rpm_RedHat_9
rpm_RedHat_el2.1
rpm_RedHat_el3
rpm_SuSE_9.1
versions.inf

 

[editor]

ok, I have your Autoinstaller config file for Plesk 7.5.3 here, but
I need your OS.

 

[littlefrog]

Sorry I should have known better.

Linux Red Hat Enterprise 3 ES

 

[littlefrog]

vi -R /etc/psa/psa.conf

# $Id: product.conf.default.rpm.in,v 1.28 2004/11/04 04:38:33 mgusarov Exp $
#
# Copyright 2001 SWsoft, Inc.
#
#
# This file is used to define the location of different utilities, services,
# and/or packages within Server Administrator. No changes should be made to
# this file without first consulting support. Any changes made can affect
# service availability and performance.
#
# Each line in this file must follow the following format:
#
# variable[spaces]value
#
# That is, the name of the field, followed by spaces or tabs, followed by
# field value. Trailing spaces are removed.

# Server Administrator tree
PRODUCT_ROOT_D /usr/local/psa

# Start/stop script directory
PRODUCT_RC_D /etc/init.d

# Virtual hosts directory
HTTPD_VHOSTS_D /home/httpd/vhosts

# httpd configuration files directory
HTTPD_CONF_D /etc/httpd/conf

# httpd binary files directory
HTTPD_BIN_D /usr/bin

# QMail staff
QMAIL_ROOT_D /var/qmail
QMAIL_MAILNAMES_D /var/qmail/mailnames

# Path to rblsmtpd binary
RBLSMTPD /usr/sbin/rblsmtpd

# Courier-IMAP staff
COURIER_IMAP_ROOT_D /usr/lib/courier-imap

# FTP staff
FTPD_CONF /etc/proftpd.conf
FTPD_CONF_INC /etc/proftpd.include
FTPD_BIN_D /usr/bin
FTPD_VAR_D /var/run/proftpd

# OpenSSL utility
OPENSSL /usr/bin/openssl

# BIND
NAMED_RUN_ROOT_D /var/named/run-root

# WEBSTAT
WEB_STAT /usr/bin/webalizer

#LOGROTATE
LOGROTATE /usr/local/psa/logrotate/sbin/logrotate

# MYSQL
MYSQL_VAR_D /var/lib/mysql
MYSQL_BIN_D /usr/bin

# PGSQL
PGSQL_DATA_D /var/lib/pgsql/data

 

[littlefrog]

vi -R /usr/local/psa/version

7.5.1 RedHat el3 75050509.16

 

[Cranky]

Post the content of your plesk upgrade error log from /tmp

 

[littlefrog]

Plesk asked me to reinstall base packages of 7.5.3 so here are the results...

Preparing... ########################################### [100%]
1:libidn ########################################### [ 6%]
2: psa-pre-keyupdate ########################################### [ 11%]
3: psa-qmail ########################################### [ 17%]
===> Updating /etc/psa/psa.conf...
Trying to set up default qmail permissions... done

===> Installing Qmail server
Trying to set maillog file to /usr/local/psa/var/log/maillog... done
Configuring Qmail...
Trying to generate SSL certificates for TLS sessions... done
Trying to register service qmail... using /sbin/chkconfig
done
Trying to register qmail in alternatives... done
Trying to start Qmail services... done
4: psa-key ########################################### [ 22%]
5: psa-locale-base-en-US ########################################### [ 28%]
6: psa-proftpd ########################################### [ 33%]
7: psa-proftpd-xinetd ########################################### [ 39%]
xinetd: no process killed
8: psa-logrotate ########################################### [ 44%]
Stopping Courier-IMAP server:
Stopping imap [ OK ]
Stopping imap-ssl [ OK ]
Stopping pop3 [ OK ]
Stopping pop3-ssl [ OK ]

9:courier-imap ########################################### [ 50%]
Starting Courier-IMAP server:
Starting imapd [ OK ]
Starting imap-ssl [ OK ]
Starting pop3 [ OK ]
Starting pop3-ssl [ OK ]

Stopping Courier-IMAP server:
Stopping imap [ OK ]
Stopping imap-ssl [ OK ]
Stopping pop3 [ OK ]
Stopping pop3-ssl [ OK ]

Starting Courier-IMAP server:
Starting imapd [ OK ]
Starting imap-ssl [ OK ]
Starting pop3 [ OK ]
Starting pop3-ssl [ OK ]

10: psa-courier-imap-add ########################################### [ 56%]
Stopping Courier-IMAP server:
Stopping imap [ OK ]
Stopping imap-ssl [ OK ]
Stopping pop3 [ OK ]
Stopping pop3-ssl [ OK ]

Starting Courier-IMAP server:
Starting imapd [ OK ]
Starting imap-ssl [ OK ]
Starting pop3 [ OK ]
Starting pop3-ssl [ OK ]

11: psa-api-common ########################################### [ 61%]
===> Updating /etc/psa/psa.conf...

Trying to define super-server internet daemon type... xinetd
Trying to check if xinetd daemon is running... WARNING: no running xinetd found, will try to start
Trying to restart xinetd daemon... done
done


===> Checking for previous installation ... found.
Making some checks before upgrading
Trying to start BIND server... done

BIND server starts Ok.


Now BIND server shutting down...

Trying to stop BIND server... done
Trying to start MySQL server... done
Trying to establish test connection... connected
Trying to stop MySQL server... done

===> Checking for the necessary system accounts
Checking for the system groups and users necessary for Qmail...
Checking for the group 'nofiles'...
Group 'nofiles' already exists

Checking for the user 'alias'...
User 'alias' already exists

Checking for the user 'qmaild'...
User 'qmaild' already exists

Checking for the user 'qmaill'...
User 'qmaill' already exists

Checking for the user 'qmailp'...
User 'qmailp' already exists

Checking for the group 'qmail'...
Group 'qmail' already exists

Checking for the user 'qmailq'...
User 'qmailq' already exists

Checking for the user 'qmailr'...
User 'qmailr' already exists

Checking for the user 'qmails'...
User 'qmails' already exists

Checking for the group 'popuser'...
Group 'popuser' already exists

Checking for the user 'popuser'...
User 'popuser' already exists

Checking for the system groups and users necessary for MySQL...
Checking for the group 'mysql'...
Group 'mysql' already exists

Checking for the user 'mysql'...
User 'mysql' already exists

Checking for the system groups and users necessary for admin server...
Checking for the group 'psaadm'...
Group 'psaadm' already exists

Checking for the user 'psaadm'...
User 'psaadm' already exists

Checking for the system groups and users necessary for Apache...
Checking for the group 'apache'...
Group 'apache' already exists

Checking for the user 'apache'...
User 'apache' already exists

Checking for the group 'psaftp'...
Group 'psaftp' already exists

Checking for the user 'psaftp'...
User 'psaftp' already exists

Checking for the group 'psaserv'...
Group 'psaserv' already exists

Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'apache'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaftp'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaadm'... already there
group psacln already exists
/usr/local/psa/bin/chrootsh already registered as a login shell
Standard build detected. Upgrading canceled, because only
5.0.x versions supported for upgrading from Standard to RPM
builds.

error: %pre(psa-7.5.3-rhel3.build75050506.13) scriptlet failed, exit status 1
error: install: %pre scriptlet failed (2), skipping psa-7.5.3-rhel3.build75050506.13
12: psa-api-cli ########################################### [ 67%]
13: psa-horde ########################################### [ 72%]
14: psa-hotfix ########################################### [ 78%]
15: psa-imp ########################################### [ 83%]
16:Mambo ########################################### [ 89%]
17sCommerce ########################################### [ 94%]


Notice that psa-7.5.3 rpm failes.

Here is the results of the tmp file.
/tmp/psa_7.5.3_RedHat_el3_build75050506.13_problems.log only contains this

START LOGGING: Mon May 23 09:52:25 CDT 2005


/tmp/psa_7.5.3_RedHat_el3_build75050506.13_installing.log
shows the same thing as i posted above when installing plesk.

Those were the only 2 logs in here.

In the old upgrade.log there was this error.

Key file not found!
Plesk authorization failed: HTTP request error [7]
Error: Plesk Software not running.
[FAILED]

WARNING!
During the start found some small problems(see log file: /tmp/psa_7.5.3_RedHat_el3_build75050506.13_upgrade.log)

 

[littlefrog]

FINALLY GOT IT TO WORK

FAILED with error message

Preparing for packages installation...
----- begin of output -----
Installing php-pgsql-4.3.2-18.ent.i386.rpm
warning: /root/psa/PSA_7.5.3/RHel3_std.updates/php-pgsql-4.3.2-18.ent.i386.rpm: V3 DSA signature: NOKEY, key ID 897da07a
error: Failed dependencies:
php = 4.3.2-18.ent is needed by php-pgsql-4.3.2-18.ent
Suggested resolutions:
php-4.3.2-18.ent.i386.rpm

----- end of output -----
===> Autoinstaller: stopped logging at Mon May 23 13:53:39 2005

so then i ran
# up2date php-postgre

then ran auto updater again - FAILED with error message

Preparing for packages installation...
----- begin of output -----
Installing rh-postgresql-libs-7.3.6-7.i386.rpm
error: Failed dependencies:
postgresql-libs = 7.3.9 is needed by (installed) rh-postgresql-devel-7.3.9-2

----- end of output -----
===> Autoinstaller: stopped logging at Mon May 23 14:39:52 2005

so then i ran

# up2date rh-postgresql
and it installed
rh-postgresql
rh-postgresql-server

i then ran
# up2date rh-postgresql-libs
and it installed
rh-postgresql-libs

so i then re-tried the auto updater AGAIN - FAILED with error message

Preparing for packages installation...
----- begin of output -----
Installing mrtg-2.9.29-4.ent.i386.rpm
error: Failed dependencies:
libgd.so.1.8 is needed by mrtg-2.9.29-4.ent
Suggested resolutions:
gd-1.8.4-12.i386.rpm

----- end of output -----
===> Autoinstaller: stopped logging at Mon May 23 14:46:27 2005


so i ran up2date mrtg
says requires

upon searching i found that libgd.so.1.8 is in the GD library.
There was no update on up2date so i then went to rpmfind.net and did a search for GD

found ftp://rpmfind.net/linux/redhat/updates/enterprise/3ES/en/os/SRPMS/gd-1.8.4-12.3.1.src.rpm
which is the rpm src file so i downloaded it and rebuilt it.

rpmbuild --rebuild gd-1.8.4-12.3.1.src.rpm

which failed
In file included from gdft.c:36:
/usr/include/freetype2/freetype/freetype.h:20:2: #error "`ft2build.h' hasn't been included yet!"
/usr/include/freetype2/freetype/freetype.h:21:2: #error "Please always use macros to include FreeType header files."
/usr/include/freetype2/freetype/freetype.h:22:2: #error "Example:"
/usr/include/freetype2/freetype/freetype.h:23:2: #error " #include <ft2build.h>"
/usr/include/freetype2/freetype/freetype.h:24:2: #error " #include FT_FREETYPE_H"
make: *** [gdft.o] Error 1
error: Bad exit status from /var/tmp/rpm-tmp.14841 (%build)

so i then downloaded i386 for red hat 9
ftp://rpmfind.net/linux/redhat/9/en/os/i386/RedHat/RPMS/gd-1.8.4-11.i386.rpm

Error:
error: Failed dependencies:
gd = 2.0.28 is needed by (installed) gd-devel-2.0.28-1.30.1

sp i then forced the install of gd-1.8 since that was only place i could find the file i needed.
I then ran up2date mrtg and it worked
I then forced the install of gd-2.0.28-1.30.1 again it worked

I then went into auto updater AGAIN - FAILED

Standard build detected. Upgrading canceled, because only
5.0.x versions supported for upgrading from Standard to RPM
builds.

error: %pre(psa-7.5.3-rhel3.build75050506.13) scriptlet failed, exit status 1
error: install: %pre scriptlet failed (2), skipping psa-7.5.3-rhel3.build75050506.13

----- end of output -----
===> Autoinstaller: stopped logging at Mon May 23 15:51:56 2005



FINALLY GOT IT TO WORK

the command
rpm -Uvh --justdb psa-7.5.3-rhel3.build75050506.13.i586.rpm

worked for me. Of couse it then says i already had it installed to i then did this
rpm -Uhv --force --nodeps psa-7.5.3-rhel3.build75050506.13.i586.rpm

and it worked and i am now in latest version.

Now to see if everything else works