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Hi -
SiteBuilder is great product; but there is a minor problem with the login procedure.
If a user with a "permanent" SiteBuilder account (versus a "trial" account) mis-types their username and password, the system incorrectly reports that their account has been Deactivated.
Instead it would be helpful if the system reported back to the end user that they mis-typed their password.
Although from a security standpoint, it may seem like a good idea to report all login errors with the message "Your account has been deactivated." to discourage people from trying to "hack" accounts -- the people who use this tool are VERY NON-TECHNICAL.
So we've received a number of technical support requests from our users complaining that their account was deactivated, when in reality -- they simply typed in the wrong password.
Thank you very much, in advance, for addressing this issue in the next release.
Sincerely,
Noah Kaufman
NWD Hosting
SiteBuilder is great product; but there is a minor problem with the login procedure.
If a user with a "permanent" SiteBuilder account (versus a "trial" account) mis-types their username and password, the system incorrectly reports that their account has been Deactivated.
Instead it would be helpful if the system reported back to the end user that they mis-typed their password.
Although from a security standpoint, it may seem like a good idea to report all login errors with the message "Your account has been deactivated." to discourage people from trying to "hack" accounts -- the people who use this tool are VERY NON-TECHNICAL.
So we've received a number of technical support requests from our users complaining that their account was deactivated, when in reality -- they simply typed in the wrong password.
Thank you very much, in advance, for addressing this issue in the next release.
Sincerely,
Noah Kaufman
NWD Hosting
