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Cannot add new domains

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Chris Magnuson, Oct 1, 2009.

  1. Chris Magnuson

    Chris Magnuson Guest

    Today Plesk started giving the following error upon clicking finnish when creating a new domain.

    Unable to get hardquota state: usermng: Unable to set quota for user 'NEWUSER'

    0: class.PHostingManager.php:1484
    PHostingForm->assign(object of type PHostingManager, boolean true, boolean true, boolean true, boolean true, boolean true, boolean true)
    1: client.domain.hosting.setup.php:322
    plesk__client__domain__hosting__setup->accessItem(string 'POST', NULL null)
    2: UIPointer.php:596
    UIPointer->access(string 'POST')
    3: plesk.php:38

    On the domain setup summary screen we then see:

    Error:*Unable to update hosting preferences: hosting update is failed: object ID is invalid SysUser->systemRemove() failed: usermng failed: usermng: Unable to set quota for user 'NEWUSER'

    This behavior started for no apparent reason. I had added a couple of new domains without problem just prior to these errors occurring. My attempts to locate a solution haven't panned out so far so I'm hoping someone might have a suggestion?

  2. Nataliya Zagr

    Nataliya Zagr Regular Pleskian

    Apr 14, 2009
    Likes Received:

    In case the Parallels Plesk Panel (PP) is installed at the container, please, suggest the solution below from the following article - http://kb.odin.com/en/372 :

    The problem is that quota support is not enabled or 'quotaugidlimit' limit is reached in the VE where Plesk is installed. You should login to the hardware node as root and enable second level quota support (or increase quotaugidlimit ) for the VE with:
    # vzctl set VE_ID --quotaugidlimit N --save
    # vzctl restart VE_ID

    Where 'VE_ID' should be replaced with the real VE ID, and 'N' is a limit of users and groups inside the VE. Current 'quotaugidlimit' usage value can be found with the following command:
    # cat /etc/shadow /etc/group | wc -l

    Also please, check the following article and make sure that /etc/mtab is a link to /proc/mounts.:


    Thank you
  3. Andrey Kucherov

    Andrey Kucherov Guest