Issue Cannot add users after auto upg to Plesk 12.5

[Mon Chan]

Dear Sir

The server using Windows08 R2 - Virtuozzo Containers , yesterday night upg to Plesk 12.5
Now cannot create user show error at below.

Error: Unable to update the mail account properties:mailmng failed: MEAOPO.Mailbox.AddMailbox failed for name=sueleung and domain xxxxxx.com.hk [xxxxxx.com.hk]
at (MailEnable::MailEnableMailName::MailEnableMailName line 30)
at execute console command --add-mailname(vconsoleapp::start line 100)
at execute C:\Parallels\Plesk\admin\bin\mailmng.exe --add-mailname "--domain-name=xxxxxxx.com.hk" "--mailname=sueleung" "--password=*"(vconsoleapp::run line 117)
(Error code 1)



We try this, but cannot find "Policies" in mailenable.

https://kb.plesk.com/en/115175
https://kb.plesk.com/en/125494

Any one can help?

 

[IgorG]

We try this, but cannot find "Policies" in mailenable.

As far as I know this option is available only for commercial (non-free) MailEnable versions.

 

[Mon Chan]

Dear IgorG

OK, the "Policies" tab only for commercial ver. but the issue is the Plesk panel auto update to 12.5, and cannot create new account, how to fix it?

Error: Unable to update the mail account properties:mailmng failed: MEAOPO.Mailbox.AddMailbox failed for name=sueleung and domain xxxxxx.com.hk [xxxxxx.com.hk]
at (MailEnable::MailEnableMailName::MailEnableMailName line 30)
at execute console command --add-mailname(vconsoleapp::start line 100)
at execute C:\Parallels\Plesk\admin\bin\mailmng.exe --add-mailname "--domain-name=xxxxxxx.com.hk" "--mailname=sueleung" "--password=*"(vconsoleapp::run line 117)
(Error code 1)