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Cannot change user password

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by coolemail, Oct 27, 2011.

  1. coolemail

    coolemail Basic Pleskian

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    We have Plesk 10.2

    I need to change the password for an email acocunt. I went to "Users" and the relevant user. The user is xxx@domain.com and their email address is the same xxx@domain.com.

    When I put in the new password and Save, I get a message:
    but there is only one user with that email address.

    The email address is also the email address for a Plesk 10 "customer". As we are able to change the password for email addresses which are not the email address for a customer, perhaps this is the reason for the problem?

    Can someone help please? Many thanks in advance, as ever.
     
    Last edited: Oct 27, 2011
  2. IgorG

    IgorG Forums Analyst Staff Member

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  3. coolemail

    coolemail Basic Pleskian

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    Sorted one problem and now created another

    Thank you for your response, as ever, Igor,

    We host domain.com. User xxx@domain.com has an email address xxx@domain.com

    After looking at your link Igor, and I knew this anyway, I have a "Customer" set up - Joe Bloggs. The customer's contact email address is xxx@domain.com. So using the suggestion in that link, I went to the Customers > Joe Bloggs > Edit Contact Info and changed their contact email address to yyy@domain.com.

    Now I was able to go to domain.com > Users > xxx@domain.com and change their password which is what we wanted to do in the first place.

    Now on Customers > Joe Bloggs > Edit Contact Info, I want to put their email address back to xxx@domain.com, but I amg getting
    I have run the command and got
    and that must be the user/email address that we have on the system.

    But I want nothing complicated here. The user/email address exists on domain.com. Originally, we were able to set Joe Bloggs up as a Customer with xxx@domain.com as the email address. Why should that prevent us from changing the password for xxx@domain.com?? And now having changed the password, why can I not put xxx@domain.com back as the email address for the customer? Not rocket science!!

    Note domain.com does not belong to Joe Bloggs but to a different Customer on Plesk.

    I checked a totally different domain where the Customer's contact details are the same. What would happen if like the last one, I wanted to change the password for yyy@domain-2.com? The same? Change email address for ID 312. Then change the password for yyy@domain-2.com, but then as above we would not be able to put the email address for ID 312 back to yyy@domain-2.com
     
    Last edited: Nov 1, 2011
  4. coolemail

    coolemail Basic Pleskian

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    Nudge. Igor, please help on this one.
     
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