Cannot Delete Subscription - User account already exists.

[SavasLevent]

Hi, i'm use Plesk 11.5.30 on CentOS 6.3 64bit, when i delete domain from subscriber, its looks like ok on Panel. But when i chek var/www/vhost folder, i can see the domain name folder there.And var/www/vhosts/system, domain name still there. After when i make again the same domain, its says "User account already exists."

Where is the problem?

By the way so sorry for my bad English.

 

[abdi]

Hi, i'm use Plesk 11.5.30 on CentOS 6.3 64bit, when i delete domain from subscriber, its looks like ok on Panel. But when i chek var/www/vhost folder, i can see the domain name folder there.And var/www/vhosts/system, domain name still there. After when i make again the same domain, its says "User account already exists."

Where is the problem?

By the way so sorry for my bad English.

Delete the user from the sys_users table

mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa
SELECT id,username FROM sys_users WHERE login="username";
DELETE FROM sys_users WHERE login="username";

Delete the webuser from the underlying system

userdel username

Now you can recreate the domain!

 

[SavasLevent]

Thanks Abdi, i've try this but the folder still there var/www/vhost. I can create again domain, but when i go to panel and check files menu, its show system error 13 permission error. I can not login files menu.

 

[abdi]

The above instructions do not delete the folder ...ONLY delinking the respective domain name from plesk ..
You can (however) delete the folder manually ....

rm -fr /var/www/vhosts/domain.com
rm -fr /var/www/vhosts/system/domain.com

May I also recommend, re-creating the respective domain through plesk and then deleting it again! I hope this should delete the domain folder as well ...
It not being deleted the first time could have been "un-expected runtime end" before completing the complete deletions ...This is common if the domain had huge amounts of data and your server is slow to process deletions ...(especially with VPSs)

 

[SavasLevent]

Hi again abdi. Thanks for your answer again, so , i've try your way, i've deleted but now, still show, when i try create same domain, Error: The name already existing; xxx.com > id:24 xxx_id: 46 now getting error like this.

I dont understand, why when i delete domain on panel, the folder still stay on var/www/vhosts.