Cannot log in to raise a ticket

[krikey]

Username:

TITLE

Cannot log in to raise a ticket

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

NA

PROBLEM DESCRIPTION

Upon logging into Plesk 360 and then clicking on the "support" button at the bottom right of the screen, im taken to https://support.plesk.com/hc/en-us/requests/new which says:

Dear customer,​

In order to be able to submit request to our Plesk team you need to Sign in (using corporate e-mail address if you are Partner) or Sign up. This is a step to improve the security of data that is being submitted between both parties as we value your privacy. If you are having issues logging in, please check this article.

If I click on the SIgn In link, this takes me to https://support.plesk.com/hc/en-us/signin where there is a link at the top right of the screen saying "submit a request".

When I click on "submit a request" im taken back to https://support.plesk.com/hc/en-us/requests/new and am not able to raise a ticket.

STEPS TO REPRODUCE

As above

ACTUAL RESULT

URL loop

EXPECTED RESULT

I would like to be able to log in and raise a support ticket.

ANY ADDITIONAL INFORMATION

(DID NOT ANSWER QUESTION)

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Help with sorting out

 

[Kaspar@Plesk]

Sorry to read your having issues logging in to open a support ticket. I can you try to open this page in an private/incognito window in your browser and click on the Sign in link to try to login again?