B
BenjS
Guest
Hi there
My configuration so far is one Service Plan named "Mail Hosting", webhosting is disabled and this is set: unlimited Mailboxes, unlimited Maillinglists and a Mailbox Size up to 1 GB.
Everything was OK, now I changed the Mailbox Size to 4 GB saved, since then, all Subscriptions are unsynced and in the Detailpage of every Subscription I see Mailbox Size of 1.00 GB.
So I tried also this: customized the Subscription 'ebmnet.ch' and changed the Mailbox Size manually to 4GB. This worked, but now I cannot Unlock & Sync the subscription! If I click on Unlock & Sync, I got the green message:
"Information: Properties of the subscription ebmnet.ch were set to correspond with the actual system state, they are still unsynced with the plan Mail Hosting."
But the Subscription is still locked and excluded from syncing.
Thanks for helping,
Benj
My configuration so far is one Service Plan named "Mail Hosting", webhosting is disabled and this is set: unlimited Mailboxes, unlimited Maillinglists and a Mailbox Size up to 1 GB.
Everything was OK, now I changed the Mailbox Size to 4 GB saved, since then, all Subscriptions are unsynced and in the Detailpage of every Subscription I see Mailbox Size of 1.00 GB.
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PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Linux iris.ebmnet.ch 2.6.26-2-amd64 #1 SMP Wed Sep 21 03:36:44 UTC 2011 x86_64 GNU/Linux
Debian 5.0 Lenny
Panel version 10.4.4 Update #3
PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
Updated Service Plan and changed Mailbox Size from 1GB to 4GB.
ACTUAL RESULT
All Subscriptions are unsynced with Service plan - manual resync via WebGUI doesn't help. Under "Subscription -> ebmnet.ch" I see that the Mailbox Size of the Subscription is still 1.00GB
In /opt/psa/admin/logs/panel.log I found this after I pressed "Update & Sync" in the Service Plan:
2011-11-23T13:38:42+01:00 ERR (3): Unable to apply plan changes to domain ebmtelecom.ch. Error: Unable to find service node for web service on domain with id=21
2011-11-23T13:38:42+01:00 ERR (3): Unable to apply plan changes to domain ebmnet.ch. Error: Unable to find service node for web service on domain with id=22
EXPECTED RESULT
Updated Mailbox Size and all Subscription in Sync.
ANY ADDITIONAL INFORMATION
Hosting is disabled, Serivce Plan is only used for Mail Hosting.
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So I tried also this: customized the Subscription 'ebmnet.ch' and changed the Mailbox Size manually to 4GB. This worked, but now I cannot Unlock & Sync the subscription! If I click on Unlock & Sync, I got the green message:
"Information: Properties of the subscription ebmnet.ch were set to correspond with the actual system state, they are still unsynced with the plan Mail Hosting."
But the Subscription is still locked and excluded from syncing.
Thanks for helping,
Benj
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