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cannot set smartermail as default mailserver

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by nitaish, Nov 30, 2011.

  1. nitaish

    nitaish New Pleskian

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    I installed Plesk 10.4.4 on a new Windows 2008 R2 standard edition server which enabled Mailenable as the default mailserver. I, then installed Smartermail lite edition in the server. Though I can see Smartermail listed under Server Components, I am not able to set Smartermail as the default mailserver. I tried to downgrade Smartermail to a lower version. The version installed now is 8.1.x. Still the problem persists. I am getting the following error

    Error: Set default component failed: defpackagemng failed: Loaded Postoffice Configuration Provider (MEAIPO.DLL)
    Unable to assign port to IP address.
    Reason:
    Unknown IP Address: 169.254.16.152

    Please help as I am not able to use the server for production.
     
  2. mdcdwiz

    mdcdwiz Guest

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    I am having the same exact Issue. Windows 2008 R2, just downloaded SmarterMail Lite and am trying to set it as default.
     
  3. IgorG

    IgorG Forums Analyst Staff Member

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    Seems port is already used by another mailserver and can't be assigned to IP for Smartermail.
     
  4. mdcdwiz

    mdcdwiz Guest

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    Thanks for the reply igor. My server is freshly loaded and the only applicationl loaded are the pre-reqs for Plesk and Plesk 10.4. No third party software has been installed. Could your program be using that port somewhere? If so, how do i disable?

    Thanks,
     
  5. SergeyO

    SergeyO Guest

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    Dear Igor,
    I got same error at Plesk 9x win2008 x64 R2
    SmarterMail 8x or 9x.
    Would you be so kind to describe, how to resolve the problem?
     
  6. WSecure

    WSecure Basic Pleskian

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    hi,
    have you guys tried to check your current conenctions listening/established via start/run "cmd /K netstat -anb"?
    it should show you which application is listening on which port...
    then you could try to disable the running service via IIS manager or taskkill etc...
    also disable mailenable or any other mailservice you don't want to run in the applicationpool in IIS.

    don't know if these hints will help you, but give it a try I suggest! :)

    regards
     
  7. SergeyO

    SergeyO Guest

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    Dear WSecure,
    For sure we tried this. Port 9998 is free, mailenable is disabled, I tried several times with disabled and enabled mail cervices or stopped IIS bindings.

    Seems problem is in Pleask. Can the log be more detailed - which port needed?
    Seems 9998, but its free. I stopped all mailenable services in the system (if start - it works), so mailports are free too.
    after every try to swithch to SM, pleask make mailenable services run and stops SM service. So, before every try - i stopped them again.
    I feel - Plesk start services for migration issues, but then do not stop them before assigning ports.
    I removed mailenable totally - switch fails with error - can not find COM socket....
    Here is the only I see in log:
    "
    [08-May-2012 20:28:34] PleskUtilException: "C:\Program Files (x86)\Parallels\Plesk\/admin/bin/defpackagemng" --set "--type=mailserver" "--default=smartermail" failed with message: Unable to assign port to IP address.
    Reason:
    Unknown IP Address: 169.254.98.229
    file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\common_func.php3
    line: 1116
    code: 0
    trace: #0 C:\Program Files (x86)\Parallels\Plesk\admin\plib\common_func.php3(1051): util_exec('defpackagemng', Array, 'lst', 'C:\Program File...')
    #1 C:\Program Files (x86)\Parallels\Plesk\admin\plib\DefPackageMng.php(43): smart_exec('defpackagemng', Array, 'lst')
    #2 C:\Program Files (x86)\Parallels\Plesk\admin\plib\DefPackageMng.php(146): DefPackageMng->_call('set', Array)
    #3 C:\Program Files (x86)\Parallels\Plesk\admin\htdocs\server\defaultcomponents.php(190): DefPackageMng->setDefPackage('mailserver', 'smartermail')
    #4 {main}
    "
     
  8. WSecure

    WSecure Basic Pleskian

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    hi,
    I am sry, I cannot help you out there because I am also new to plesk and had very strange errors for myself and no one did reply here to my errors before, so it seems the parallels people have no clue about the errors and a solution themself.

    good luck!

    regards
     
  9. yatint

    yatint Basic Pleskian

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    Fixed

    Hello,

    I am sure this will fix your issue

    Go to Regedit and go to below path

    Local_Machhine >> Software >> Wow6432Node >> Plesk >> Psa config >> config >> and locate

    MAIL_PROVIDERW_DLL . Here set this string

    C:\Program Files (x86)\Parallels\Plesk\admin\bin\smartermailprovider.dll

    Then go to

    Local_Machhine >> Software >> Wow6432Node >> Plesk >> Psa config >> config >> Packages >> Mailserver and set Default to smartermail

    Then go to Plesk admin panel >> Tools and settings <> server components >> refresh

    issue fixed.

    Let me know the results

    Thanks
    Yatin Thakur
     
  10. Binesh S

    Binesh S Regular Pleskian

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    Thanks Yatin Fixed my issue
     
  11. InderS

    InderS Silver Pleskian

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    Nashik
    try disabling mail enable properly. Stop all services of mail enable and try try again.
     
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