Resolved Cannot update my first Plesk PRODUCTION server

[Andrew Jackson]

We have used cPanel for years, and are used to getting rapid support directly from them, this new environment that has been imposed on me is proving to be a new challenge.

We cannot update the server currently. I have done various searches with regards to the missing repo but nothing I have tried has worked. I have copied the output from the server to show the issue. If someone could guide me to the solution that would be really appreciated.

plesk installer update --repatch
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file pool/PSA_18.0.16_62/release.inf3: 0%
Downloading file pool/PSA_18.0.16_62/release.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php73.inf3: 0%
Downloading file php73.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file PSA_17.8.11/plesk-17.8.11-cos7-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-17.8.11-cos7-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
Downloading file PSA_17.8.11/plesk-patches-17.8.11-cos7-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-patches-17.8.11-cos7-x86_64.inf3: 100% was finished.
Downloading file PHP52_17/php52-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP52_17/php52-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP53_17/php53-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP53_17/php53-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP54_17/php54-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP54_17/php54-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP55_17/php55-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP55_17/php55-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP56_17/php56-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP56_17/php56-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP70_17/php70-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP70_17/php70-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP71_17/php71-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP71_17/php71-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP72_17/php72-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP72_17/php72-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP73_17/php73-cos7-x86_64.inf3: 0%
Downloading file PHP73_17/php73-cos7-x86_64.inf3: 100% was finished.
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-rhall-all.inf3: 0%
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-rhall-all.inf3: 100% was finished.
gpg-pubkey-621e9f35-58adea78 gpg(Docker Release (CE rpm) <[email protected]>)
gpg-pubkey-8608cb71-4acc7220 gpg(CloudLinux Packager (CloudLinux Key) <[email protected]>)
gpg-pubkey-352c64e5-52ae6884 gpg(Fedora EPEL (7) <[email protected]>)
gpg-pubkey-4520afa9-50ab914c gpg(Atomicorp (Atomicorp Official Signing Key) <[email protected]>)
gpg-pubkey-5ebd2744-418ffac9 gpg(Atomic Rocket Turtle <[email protected]>)
gpg-pubkey-f4a80eb5-53a7ff4b gpg(CentOS-7 Key (CentOS 7 Official Signing Key) <[email protected]>)
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-00f97f56-467e318a gpg(Remi Collet <[email protected]>)
gpg-pubkey-1bb943db-511147a9 gpg(MariaDB Package Signing Key <[email protected]>)
gpg-pubkey-cdef74bb-53a89131 gpg(KernelCare <[email protected]>)
Loaded plugins: fastestmirror, langpacks


Detecting installed product components.
gpg-pubkey-621e9f35-58adea78 gpg(Docker Release (CE rpm) <[email protected]>)
gpg-pubkey-8608cb71-4acc7220 gpg(CloudLinux Packager (CloudLinux Key) <[email protected]>)
gpg-pubkey-352c64e5-52ae6884 gpg(Fedora EPEL (7) <[email protected]>)
gpg-pubkey-4520afa9-50ab914c gpg(Atomicorp (Atomicorp Official Signing Key) <[email protected]>)
gpg-pubkey-5ebd2744-418ffac9 gpg(Atomic Rocket Turtle <[email protected]>)
gpg-pubkey-f4a80eb5-53a7ff4b gpg(CentOS-7 Key (CentOS 7 Official Signing Key) <[email protected]>)
gpg-pubkey-00f97f56-467e318a gpg(Remi Collet <[email protected]>)
gpg-pubkey-1bb943db-511147a9 gpg(MariaDB Package Signing Key <[email protected]>)
gpg-pubkey-cdef74bb-53a89131 gpg(KernelCare <[email protected]>)
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 0%
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 100% was finished.
Loaded plugins: fastestmirror, langpacks
Loading mirror speeds from cached hostfile
epel/x86_64/metalink | 22 kB 00:00
Could not retrieve mirrorlist http://cdn.remirepo.net/enterprise/7/safe/mirror error was
14: curl#7 - "Failed to connect to 2001:bc8:33a1:100::1: Network is unreachable"
Loading mirror speeds from cached hostfile
Loading mirror speeds from cached hostfile
Failed to install psa-phpmyadmin@noarch:
Error while downloading packages metainfo: Cannot find a valid baseurl for repo: remi-safe. Trying again.
Failed to install psa-phpmyadmin@noarch:
Error while downloading packages metainfo: Cannot find a valid baseurl for repo: remi-safe. Trying again.
Failed to install psa-phpmyadmin@noarch:
Number of retries is exceeded.
RepoError: Cannot find a valid baseurl for repo: remi-safe

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.
​

 

[IgorG]

Just disable this repository with

#yum --disablerepo=remi-safe update

And run Plesk update again.

 

[Andrew Jackson]

Thanks for your advice. I was worried just disabling a repo would leave me with something that was out of date on the server, that would never be updated.

I have run the command and it has helped, but I am now running into another error that repeats many many times.

http://yum.mariadb.org/10.1/rhel7-amd64/repodata/repomd.xml: [Errno 14] curl#7 - "Failed connect to yum.mariadb.org:80; Operation now in progress"

 

[IgorG]

Disable this repository too. Looks like you have many third-party repositories enabled on this server. Plesk uses only own repository and official repository of OS vendor.

 

[Andrew Jackson]

It was not our intention of having multiple third-party repos. It is just a basic server with a cPanel migration tool and something to show disk usage. Most strange.

We have followed your suggestions, and disabled several others, and now we have an updated server. Thank you for your help.