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Can't add new mail accounts.

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Geoff Winans, May 12, 2009.

  1. Geoff Winans

    Geoff Winans Guest

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    This just broke for no rhyme or reason..

    Here's what I get back every time I tried to create a new user or change a password:

    Error: Unable to set password:
    The password is incorrect, use at least 5 characters. The password should not contain mail account name as its part.
    Only Latin characters, no dictionary words (optional).


    Now, before you ask..

    Yes, the password is > 5 characters.

    The password is a mix of random, Latin characters and is not dictionary related.

    I can not find any log that indicates an error, so it's impossible to troubleshoot. I've verified poppassd_psa is running, but i doubt that has anything to do with it.

    Any thoughts? Anyone?
     
  2. Denis Sirochenko

    Denis Sirochenko Guest

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    Hello Geoff,

    There is a Knowledge Base article on the subject:

    http://kb.odin.com/article_68_1211_en.html

    Although it related to Plesk 8.x, you can try to apply it. Note that in Parallels Plesk Panel 9.2.1

    Use of short (webmaster) and full (webmaster@domain.com) POP3/IMAP mail account names is allowed

    option is located at Home > Settings > Server-wide mail preferences.

    Regards,

    Denis
     
  3. Geoff Winans

    Geoff Winans Guest

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    This article is completely unrelated.

    I do not, nor have I ever, used short logins.

    I do have multiple emails on different domains with the same prefix (gw@). I can't "resolve" these, as doing so would negate the point of having them. It also doesn't explain why I can't create UNIQUE email addresses on any domain.

    This came up, quite literally, out of the blue.
     
  4. Geoff Winans

    Geoff Winans Guest

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    Addendum:

    Just for the hell of it, I wasted my time and removed all duplicate accounts (all gw@ email addresses).

    Guess what?

    Error: Unable to set password:
    The password is incorrect, use at least 5 characters. The password should not contain mail account name as its part.
    Only Latin characters, no dictionary words (optional).

    Password is 12 characters. There are now no email addresses on the server.
     
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