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can't add subscription

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by iHuman, Feb 10, 2012.

  1. iHuman

    iHuman Basic Pleskian

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    Plesk 10.4.4
    In Customer Manager
    - select customer
    - click add subscription
    - pop-up window appears and nothing else happens (arrows spin)
    - in a different browser it shows the error Fatal error: Maximum execution time of 600 seconds exceeded in /opt/plesk-billing/lib/billing-libs/ErrorHandlersManager.php on line 60

    Can anyone help me with this?

    thanks,
    elaine
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Try to increase value for max_execution_time in php.ini
     
  3. iHuman

    iHuman Basic Pleskian

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    unfortunately that didn't work. My guess is it's getting an error - and trying to report it using ErrorHandlersManager.php and it can't go any further. Other suggestions?
     
  4. iHuman

    iHuman Basic Pleskian

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    this is making plesk unusable. I have to add new clients and it's not working.
     
  5. iHuman

    iHuman Basic Pleskian

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    found the issue - IPv6 was not setup. thanks for your assistance.
     
  6. 64bithost.com

    64bithost.com Regular Pleskian

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    Php.ini

    After meddling with your php.ini always reboot Apache.

    Service restart apache
     
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