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can't add subscription

I

iHuman

Basic Pleskian
Plesk 10.4.4
In Customer Manager
- select customer
- click add subscription
- pop-up window appears and nothing else happens (arrows spin)
- in a different browser it shows the error Fatal error: Maximum execution time of 600 seconds exceeded in /opt/plesk-billing/lib/billing-libs/ErrorHandlersManager.php on line 60

Can anyone help me with this?

thanks,
elaine
 
Try to increase value for max_execution_time in php.ini
 
unfortunately that didn't work. My guess is it's getting an error - and trying to report it using ErrorHandlersManager.php and it can't go any further. Other suggestions?
 
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