• The APS Catalog has been deprecated and removed from all Plesk Obsidian versions.
    Applications already installed from the APS Catalog will continue working. However, Plesk will no longer provide support for APS applications.
  • Please be aware: with the Plesk Obsidian 18.0.78 release, the support for the ngx_pagespeed.so module will be deprecated and removed from the sw-nginx package.

"can't connect" error, possibly DNS that we don't control

I

Inner Child 77

Guest
So we have a client and ther eare very security orientated so when the hosting was signed up they asked for a IP so they could create the A record. So now the problem lies in that webalizer doesn't work, I get a "page cannot be displayed". The PPWSE won't connect. Also I cannot ping the domain, ftp, or anything else. only with www in front or connect to the website unless I use the IP address or have the www in front. So I am assuming that I need them to let go a little on their end which I think they will do but I need to know what to tell them.

Any help?

IC
 
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