Resolved Cant create mailboxes or email addresses

[Christopher-James]

Server operating system version

CentOS Linux 7.9.2009 (Core)

Plesk version and microupdate number

Plesk Obsidian 18.0.43

Hi, im having huge problems creating any mailboxes and email addresses.

I have all extensions IMAP/SMTP and webmail activated correctly

Im in Power User view mode.

If i go to Mail > Create Email Addresses the page redirects to Websites & Domains overview with a red warning that reads Error: Mail service unavailable on all domains.

Mail service is activated on all domains.

If i go to a specific domain i can create an email address, Mail > <domain name> > Mail > Email Addresses but its marked with Useage No Mailbox.

Really need a solution as to why i cant create any mailboxes

 

[Maarten.]

Hi,

The first screenshot shows "0 created / 0 allowed".

Can you switch to Service Provider view and check of the Service Plan that is assigned to this domain allows you to create mailboxes?

Difference between Power User View and Service Provider View in Plesk

Applicable to: Plesk for Linux Plesk for Windows Description Warning: The following information is for the administrator account of the server only. It is not applicable to subscription owners/u...

support.plesk.com

 

[Christopher-James]

Hi,

The first screenshot shows "0 created / 0 allowed".

Can you switch to Service Provider view and check of the Service Plan that is assigned to this domain allows you to create mailboxes?

Difference between Power User View and Service Provider View in Plesk

Applicable to: Plesk for Linux Plesk for Windows Description Warning: The following information is for the administrator account of the server only. It is not applicable to subscription owners/u...

support.plesk.com

Hi

So, in the Service plan of the domain i cannot find any reference to creating mailboxes, i see this in red, Mailboxes 1 used of 0 in Account > Resources

In all the Service Plans, mail is listed as Unlimited

 

[Christopher-James]

So further to this, the only way I have found to add mailboxes is with SSH

plesk bin subscription_settings --update domain.com -max_box 5

Can you not control this in the UI?

 

[Maarten.]

Can you check if the subscription is "locked"?

https://support.plesk.com/hc/en-us/articles/213396729--How-to-synchronize-locked-subscriptions-with-their-service-plans

 

[Maarten.]

So further to this, the only way I have found to add mailboxes is with SSH

plesk bin subscription_settings --update domain.com -max_box 5

Can you not control this in the UI?

In the Service Plan -> Resources it should like this if you want max 5 mailboxes. But that only works if the subscription is unlocked, otherwise it can't be synced to the sercvice plan.

 

[Christopher-James]

In the Service Plan -> Resources it should like this if you want max 5 mailboxes. But that only works if the subscription is unlocked, otherwise it can't be synced to the sercvice plan.

View attachment 20776

Hi

Ok, i think you have got me to the answer!

For some reason I dont have any reference to lock/unlock subscriptions as per the link https://support.plesk.com/hc/en-us/...locked-subscriptions-with-their-service-plans so I used command route, turns out all my subscriptions were locked so i unlocked them all and synced and now I have unlimited mailbox creation!

Thanks so much for your help @maartenv