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Can't Retrieve Key 9.3.0

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by SteCC, Aug 15, 2011.

  1. SteCC

    SteCC Guest

    I click 'Retrieve Keys' on the licence management page and keep getting the following error:

    The version of your installed software is 9.3 for Unix/Linux, but the current license version is 10.0-* for Unix/Linux. Upgrades from 10.0-* for Unix/Linux to 9.3 for Unix/Linux are not available for this license

    Does this mean the licence is to new for my Plesk version?

    How do I fix this as I can't create any new domains.
    Found this post but still doesn't make sense.
    I'm guessing it's something via SSH but am still a very new user to it.

    Can anyone explain, as you would to an idiot, or offer another solution?
  2. IgorG

    IgorG Forums Analyst Staff Member

    Oct 27, 2009
    Likes Received:
    Novosibirsk, Russia
    I suggest you contact your sales representative. He will check status of your license in Parallels Key Administrator and help you.