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Can't upgrade Plesk

Discussion in 'Plesk 11.x for Linux' started by JP Kelly, Feb 6, 2013.

  1. JP Kelly

    JP Kelly Regular Pleskian

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    When trying to upgrade Plesk 10.4.4 to 11.0.9 I get the following errors:

    Code:
    ERROR: Unable to install the "plesk-base-11.0.9-cos5.build110120608.16.x86_64" package.
    
    The following could cause the installation failure:
    1) plesk-base-11.0.9-cos5.build110120608.16.x86_64: No suitable solutions were found
    for the "sw-engine >= 2.5.1" dependency.
    
    2) sw-engine-2.5.1-201206041748.centos5.x86_64: No suitable solutions were found
    for the "libaps.so.1()(64bit)" dependency.
    
    3) Unable to downgrade 'libaps' package to version 1.0.2-669424.11062311:
    version 1.0.4-768202.12060417 is currently installed.
    Any ideas on how to address this?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    How exactly you perform this upgrade procedure?
     
  3. JP Kelly

    JP Kelly Regular Pleskian

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    I tried Plesk Panel (web) and command line

    I tried via Plesk Panel (web) and with /usr/local/psa/admin/sbin/autoinstaller
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Try to use autoinstaller from Parallels site.
     
  5. JP Kelly

    JP Kelly Regular Pleskian

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    I thought I was. Can you explain how to do that?
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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  7. JP Kelly

    JP Kelly Regular Pleskian

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    same result

    I downloaded the installer and I get the same result.
     
  8. IgorG

    IgorG Forums Analyst Staff Member

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    Have you used any third-party repositories like Atomic or something else? Looks like there is packages misconfiguration. Contact Support Team - they will check and fix it directly on your server.
     
  9. JP Kelly

    JP Kelly Regular Pleskian

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    Yes I use Atomic. What is the best way to contact the support team?
     
  10. IgorG

    IgorG Forums Analyst Staff Member

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  11. Evgen.ru

    Evgen.ru New Pleskian

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    Can't upgrade Plesk



    Internal error: File specified by 36d5e2e8-41ff-0d33-5165-3d7df9ea2d8f was not found
    Message File specified by 36d5e2e8-41ff-0d33-5165-3d7df9ea2d8f was not found
    File LogFile.php
    Line 36
    Type Smb_Exception_NotFound


    Tell me your server ip. I open the ports in iptables
     
  12. JP Kelly

    JP Kelly Regular Pleskian

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    Are you replying to me?
     
  13. Evgen.ru

    Evgen.ru New Pleskian

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    No, I did not create a separate topic.
     
  14. JP Kelly

    JP Kelly Regular Pleskian

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    Atomic support?

    Do you support the Atomic repo?
    I have noticed some of your kb articles recommend using the Atomic repo.
     
  15. IgorG

    IgorG Forums Analyst Staff Member

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    Yes, we support it, but it was just my assumption that you have some incorrect mix of packages on server.
     
  16. JP Kelly

    JP Kelly Regular Pleskian

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    Probably a correct assumption.
    Your support department is looking at it now...
    Thanks!
     
  17. IgorG

    IgorG Forums Analyst Staff Member

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    Could you please tell me ticket ID? I would like to look at this.
     
  18. JP Kelly

    JP Kelly Regular Pleskian

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    1586648

    Maybe you can tell me which repo caused the problem.
     
  19. IgorG

    IgorG Forums Analyst Staff Member

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    I see that ticket is resolved already and your server is upgraded.
     
  20. JP Kelly

    JP Kelly Regular Pleskian

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    Yes thank you for the excellent support!
     
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