Can't upgrade Plesk

[JP Kelly]

When trying to upgrade Plesk 10.4.4 to 11.0.9 I get the following errors:

ERROR: Unable to install the "plesk-base-11.0.9-cos5.build110120608.16.x86_64" package.

The following could cause the installation failure:
1) plesk-base-11.0.9-cos5.build110120608.16.x86_64: No suitable solutions were found
for the "sw-engine >= 2.5.1" dependency.

2) sw-engine-2.5.1-201206041748.centos5.x86_64: No suitable solutions were found
for the "libaps.so.1()(64bit)" dependency.

3) Unable to downgrade 'libaps' package to version 1.0.2-669424.11062311:
version 1.0.4-768202.12060417 is currently installed.

Any ideas on how to address this?

 

[IgorG]

How exactly you perform this upgrade procedure?

 

[JP Kelly]

I tried Plesk Panel (web) and command line

I tried via Plesk Panel (web) and with /usr/local/psa/admin/sbin/autoinstaller

 

[IgorG]

Try to use autoinstaller from Parallels site.

 

[JP Kelly]

Try to use autoinstaller from Parallels site.

I thought I was. Can you explain how to do that?

 

[IgorG]

Download autoinstaller for your OS and platform from http://www.parallels.com/download/plesk/installer/ and run it.

 

[JP Kelly]

same result

I downloaded the installer and I get the same result.

 

[IgorG]

Have you used any third-party repositories like Atomic or something else? Looks like there is packages misconfiguration. Contact Support Team - they will check and fix it directly on your server.

 

[JP Kelly]

Have you used any third-party repositories like Atomic or something else? Looks like there is packages misconfiguration. Contact Support Team - they will check and fix it directly on your server.

Yes I use Atomic. What is the best way to contact the support team?

 

[IgorG]

http://www.parallels.com/support/home/

 

[Evgen.ru]

Can't upgrade Plesk



Internal error: File specified by 36d5e2e8-41ff-0d33-5165-3d7df9ea2d8f was not found
Message File specified by 36d5e2e8-41ff-0d33-5165-3d7df9ea2d8f was not found
File LogFile.php
Line 36
Type Smb_Exception_NotFound


Tell me your server ip. I open the ports in iptables

 

[JP Kelly]

Can't upgrade Plesk



Internal error: File specified by 36d5e2e8-41ff-0d33-5165-3d7df9ea2d8f was not found
Message File specified by 36d5e2e8-41ff-0d33-5165-3d7df9ea2d8f was not found
File LogFile.php
Line 36
Type Smb_Exception_NotFound


Tell me your server ip. I open the ports in iptables

Are you replying to me?

 

[Evgen.ru]

No, I did not create a separate topic.

 

[JP Kelly]

Atomic support?

Do you support the Atomic repo?
I have noticed some of your kb articles recommend using the Atomic repo.

 

[IgorG]

Yes, we support it, but it was just my assumption that you have some incorrect mix of packages on server.

 

[JP Kelly]

Yes, we support it, but it was just my assumption that you have some incorrect mix of packages on server.

Probably a correct assumption.
Your support department is looking at it now...
Thanks!

 

[IgorG]

Could you please tell me ticket ID? I would like to look at this.

 

[JP Kelly]

Could you please tell me ticket ID? I would like to look at this.

1586648

Maybe you can tell me which repo caused the problem.

 

[IgorG]

I see that ticket is resolved already and your server is upgraded.

 

[JP Kelly]

Yes thank you for the excellent support!